Campus Store Director

Follett; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Campus Store Director to oversee operations of a multi-site college bookstore. The role includes managing budgets, staff, and ensuring compliance with policies. The ideal candidate will have extensive retail management experience and strong analytical skills to drive profitability.

Qualifications

• 5-7 years of relevant experience.
• 5+ years of big box, multi-unit retail management experience.

Responsibilities

• Manage full-cycle talent management including recruiting and training.
• Prepare and implement detailed plans for departments.
• Analyze data to determine store performance and profitability.

Skills

Communication

Problem Solving

Organizational Skills

Time Management

Analytical Skills

Education

Bachelor's Degree

Tools

Advanced Computer Skills

Job description

Position Overview

The Campus Store Director is responsible for managing all functions of a large multi-site college bookstore, including budgets and financial goals, service levels, policy administration, employment, supervision and development of store staff, maintenance of sales and inventory records, and related matters. Ensures compliance with company policies and procedures. Interfaces with faculty, staff, and school administrators, providing good campus relations.

Demonstrates strong knowledge of Follett systems and strategies (Included Program, Academic Tools, System Integrations, etc.), the industry, and the competitive landscape to execute initiatives, drive profitable sales, and control expenses. Motivates and empowers associates through effective communication, change management, and clear direction to maintain alignment with strategic guidance.

You will consistently exemplify Follett Values - We Are One Team, We Do What's Right, We Innovate & Create, We Own The Results, We Put People First, We Stand For Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.

Responsibilities

1. Responsible for full-cycle talent management, including recruiting, training, coaching, and talent development. Work to identify key talent to support the talent pipeline. Ensure effective performance management and maintain a culture of accountability. Develop cross-functional teams of engaged associates capable of executing initiatives and driving operational standards and business results.
2. Prepares and implements detailed plans for each department. Ensures business needs are met for schedules, budgets, floor plans, and rush. Coordinates sales promotions, special events, and book signings. Directs employees in preparing merchandise displays, store layouts, and advertising copy.
3. Analyzes data to determine store and department performance against expectations and makes appropriate adjustments to maintain profitability. Oversees the annual budget preparation process. Analyzes operational areas such as cash flow, inventory levels, markdowns, and markups to ensure compliance with company guidelines. Summarizes data into management reports.
4. Works with store management to ensure the security of company assets, associates', and customers' safety, and adherence to company policies.
5. Provides oversight and direction to the course materials department to ensure proper order quantities, adoption compliance, customer service, eFollett fulfillment, and buyback opportunities.
6. Maintains a hassle-free atmosphere, promoting the Follett culture, which includes resolving escalated concerns from guests, faculty, vendors, and facility-related issues. Creates and sustains a culture focused on solutions-based selling and delivering an exceptional customer experience. Collaborates with store management to develop inventory plans to meet customer demand. Supports and may supervise the district's annual inventory, including planning for special events (athletics, graduation).
7. Serves as Follett representative alongside the Regional Manager to meet with and present to business contacts, faculty, deans, and administrators.
8. Interacts with customers, faculty, administrators, vendors, and home office staff to share information aimed at improving and increasing market share. Handles escalated complaints and campus issues. May occasionally entertain campus contacts or other decision-makers.
9. May participate in renovation projects, reorganizations, new openings, and closures. Responds to requests for special reports, information, or assistance on special projects.
10. Performs other duties as assigned.

Qualifications

• Bachelor's Degree or equivalent.
• 5-7 years of relevant experience.
• 5+ years of big box, multi-unit retail management experience; academic retail experience a plus; strong organizational, time management, and problem-solving skills; excellent customer service, communication, and presentation skills; strong analytical skills and financial acumen; advanced relationship-building abilities, with demonstrated influence over teams and customer outreach.
• Advanced computer skills.