Technical Operations Support Manager

University Of Michigan; Michigan; Hybrid; USD 100,000 - 140,000; Full time

Job summary

University of Michigan DPSS is seeking a Technology Operations Support Manager to lead public safety technology programs across the Ann Arbor, Flint, and Dearborn campuses. You will manage enterprise projects, supervise tech staff, and coordinate with central leadership to ensure reliable service delivery.

You will translate complex technology into clear guidance for leadership, public safety agencies, vendors, and IT partners, while driving strategic collaboration, risk management, and

Qualifications

• Bachelor's degree in IT, Criminal Justice, Public Administration (or equivalent) and 5+ years supporting enterprise technology systems and managing full lifecycle projects.
• 3+ years supervising technical, geographically dispersed teams.
• Experience translating complex technology into clear guidance for leadership, public safety agencies, vendors, and IT partners.

Responsibilities

• Lead tech staff across multiple campuses and oversee service delivery, priorities, and after-hours support.
• Promote unified operational standards and bridge regional and central DPSS technology teams.
• Act as the primary technology liaison with ITS, Facilities, vendors, and campus leadership to deploy enterprise public safety technologies.
• Direct cross-campus programs from planning through implementation, managing budgets, timelines, resources, and deliverables.
• Translate complex technical concepts into communications, SOPs, and training materials for diverse audiences.
• Direct the DPSS Emergency Radio Program lifecycle, maintenance, inventory, and upgrades for all radio equipment fleets.

Skills

Technical leadership

Project management

Stakeholder communication

Education

Bachelor's degree in IT, Criminal Justice, Public Administration (or equivalent)

Job description

The University of Michigan Division of Public Safety and Security (DPSS) i s looking for a Technology Operations Support Manager to lead public safety technology programs across the Ann Arbor, Flint, and Dearborn campuses. Reporting to the Associate Director of Technology Operations, you will be a strategic bridge between regional public safety teams and central leadership-supervising tech personnel, managing enterprise projects, and ensuring reliable service delivery. You bring technical leadership, project management expertise, and the ability to translate complex technology into clear, relevant guidance for leadership, public safety agencies, vendors, and IT partners.

Working Conditions

• Work Environment & Schedule: Hybrid role requiring travel across Ann Arbor, Flint, and Dearborn campuses, occasional evenings, weekends, and after-hours support during critical incidents or tech rollouts.
• Job Requirements: You must successfully complete a law enforcement background investigation and drug screening.

Responsibilities*

Technology Support & Staff Leadership

• Team Leadership and Operations: Manage performance for tech staff across Ann Arbor, Flint, and Dearborn campuses-directing priorities, resource allocation, and after-hours support to ensure service excellence.
• Standards & Cross-Team Collaboration: Promote unified operational standards while bridging regional and central DPSS technology teams.

Technology Coordination & Enterprise Support

• Strategic Liaison & Collaboration: Act as the primary technology liaison connecting DPSS Tech Ops, Physical Security, and campus leadership-partnering with ITS, Facilities, and vendors to deploy enterprise public safety technologies.
• Operations and Continuous Improvement: Monitor regional system performance to enforce DPSS technical standards while identifying opportunities to improve operational efficiency and user experience.

Project Management

• End-to-End Project Leadership: Lead cross-campus technology programs from planning through implementation, managing budgets, timelines, resources, and deliverables.
• Execution & Risk Control: Direct cross-departmental teams and monitor risks to deliver projects on time, within scope, and aligned with strategic priorities

Communication & Stakeholder Engagement

• Stakeholder Alignment and Reporting: Partner with executive leadership, campus administrators, IT, facilities, and external agencies to deliver strategic updates and executive-level reporting on important initiatives.
• Technical Translation & Enablement: Translate complex technical concepts into relevant communications, documentation, standard operating procedures, and training materials for diverse audiences.
• Program Leadership & Lifecycle Operations: Direct the DPSS Emergency Radio Program, managing the complete lifecycle, maintenance, programming, inventory, and system upgrades for all radio equipment fleets.
• Partner Collaboration & Interoperability: Collaborate with state, county, municipal, and university partners to maintain regulatory compliance, advance technology expansions, and ensure seamless cross-agency communication.

Required Qualifications*

• Education & Experience: Bachelor's degree in IT, Criminal Justice, Public Administration (or equivalent) plus 5+ years supporting enterprise technology systems and managing full lifecycle projects.
• Management: 3+ years supervising technical, geographically dispersed teams.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

• Generous time off, including parental leave
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance, including "Other Qualified Adult" coverage
• Dental, Vision, and Life insurance
• Long-term disability coverage
• Tuition Support Program
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled at any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.