Campus Public Safety Dispatcher

University of Tennessee; Martin (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

The University of Tennessee is seeking a Dispatcher for the Department of Public Safety to receive and prioritize calls, dispatch officers, and monitor campus radio and CAD/RMS systems.

The role serves as the primary front-desk contact for students, employees, and visitors, routing non-emergency requests and maintaining logs, keys, radios, and equipment to support officer safety and timely service.

Qualifications

• High school diploma or equivalent required.
• Knowledge of public-safety call taking, radio use, and CAD/RMS basics.
• Strong communication and multitasking under pressure.

Responsibilities

• Answer and triage emergency/non-emergency calls; dispatch units and track status in CAD.
• Operate police radio, public safety lines, and departmental phone lines.
• Monitor security cameras; relay actionable information.
• Document safety logs in CAD/RMS; maintain logs and records.
• Serve as first front-desk contact; route requests to appropriate department.

Skills

Public safety dispatch

Phone & radio handling

Conflict de-escalation

Customer service

Education

High school diploma

Equivalent qualification

Tools

CAD

RMS

Alarm systems

Job description

The University of Tennessee is seeking a Dispatcher for the Department of Public Safety to receive and prioritize calls, dispatch officers, and monitor campus radio and CAD/RMS systems.

The role serves as the primary front-desk contact for students, employees, and visitors, routing non-emergency requests and maintaining logs, keys, radios, and equipment to support officer safety and timely service.