Campus Operations Specialist

Universal Technical Institute, Inc.; Smyrna (GA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Tuition waiver

Paid training

Paid time off

Retirement matching

Paid parental leave

Health, vision, dental insurance

Pet insurance

Health plan enrollment

Job summary

Universal Technical Institute, Inc. is hiring for a Financial Aid departmental role focused on student-facing accounting and operations. You will assist with payments, disbursements, and collections while collaborating with campus teams to ensure clear information and smooth processes.

Responsibilities include processing payments, refunds, and grant awards; supporting events like Orientation and Registration; and handling inventory and ACH transactions to keep operations efficient and accurate.

Qualifications

• High School Diploma or GED required or equivalent experience.
• 1–3 years of experience; preferably in higher education or customer service.
• Strong oral and written communication with diverse customers.
• Interpersonal skills; ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Payment processing and customer service, guiding students and parents to financial clarity.
• Handle disbursements, refunds, and grant payments.
• Manage student payments and collections processes.
• Inventory control for student store merchandise and related ACH transactions.

Skills

Customer service

Communication

Microsoft Excel

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Overview

Are you someone who enjoys working with students face-to-face? Do you have accounting and/or collections experience? Are you someone who thrives in a fast-paced environment? If so, we have an exciting opportunity for you to work in the Financial Aid Department at Universal Technical Institute!

Overview

Are you someone who enjoys working with students face-to-face? Do you have accounting and/or collections experience? Are you someone who thrives in a fast-paced environment? If so, we have an exciting opportunity for you to work in the Financial Aid Department at Universal Technical Institute!

Position Overview

Jump into action and support our campus with student-facing accounting and operations! Join forces with other service areas to ensure smooth and consistent delivery of information. Handle payment transactions like a pro-billing, collections, and disbursements are your game. Plus, dive into the excitement of campus life by assisting with events like Orientation and Registration. Your role is key to keeping everything running smoothly and making the student experience unforgettable!

What We Offer

• $22 - $25 per hour (based upon experience)
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

• Payment Processor and Customer Service: Guiding Students and Parents to Financial Clarity with Expert Advice and Exceptional Service
• Disbursements: Streamlining Refunds, Grant Awards, and Student Check Disbursements
• Collections: Managing Student Payments and Accounts: From Collection to Graduation, Ensuring Financial Accuracy and Timely Funding
• Inventory Control: Inventory of Student Store Merchandise, ACH Transactions

Qualifications

• Education: High School Diploma or GED required
  • Associate's degree preferred
• Experience: 1-3 years of previous experience; preferably in an institution of higher education or in the customer service industry
  • Some accounting and/or general ledger experience preferred
  • Communicate Effectively: Skilled in clear and effective oral and written communication with a diverse customer base, always maintaining a welcoming and friendly demeanor.
  • Interpersonal skills: builds effective relationships, ability to work in a fast-paced environment, organized, high level of attention to detail, and accuracy
  • Technical Skills: Must have a good understanding of Microsoft Office programs (Microsoft Excel intermediate knowledge) and the ability to learn other systems

About Us

It's all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. But it's not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We're on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!