Campus Operations Leader - Facilities & Snow Response

Leo Facilities Maintenance; City of White Plains (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Caliber is seeking a Site Operations Manager to lead operations for a large Fortune 500 corporate campus in Westchester County, NY. You will direct service delivery, oversee daily inspections and weather planning, and manage storm responses with field teams and vendors.

Responsibilities include implementing scopes of work, maintaining SLAs, coordinating with client executives, and conducting validations. This role requires on-site presence, weekends/after-hours availability, and a focus on

Qualifications

• SIMA, ASM/CSP certified a plus.
• 5 years of commercial snow removal leadership and management required.

Responsibilities

• Provide daily AM site inspections, weather/condition reports and operational plans for service.
• Execute, direct, service delivery. Manage active storms, pre and post storm plan and communicate to all stake holders
• Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements
• Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client location.
• Manage the client; up to and including client Regional Vice Presidents.
• Conduct Service Validations
• Train and guide vendors as required
• Provide guidance and feedback to Caliber Service Management
• Maintains Quality Control Reports
• Resolve customer problems by applying resources as necessa
• Engage and entertain the customer as appropriate
• Conduct training and presentations concerning scope of work to site personnel and providers
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Responsibilities frequently require emergency support, mobilization and extended engagement (weekends/after-hours/holidays); scheduled and non-scheduled including but not limited to property damage and snow emergencies

Skills

Customer Service

Relationships

Organizational Awareness

Problem Solving

Process Orientation

Tools

Microsoft Office

Job description

Caliber is seeking a Site Operations Manager to lead operations for a large Fortune 500 corporate campus in Westchester County, NY. You will direct service delivery, oversee daily inspections and weather planning, and manage storm responses with field teams and vendors.

Responsibilities include implementing scopes of work, maintaining SLAs, coordinating with client executives, and conducting validations. This role requires on-site presence, weekends/after-hours availability, and a focus on