Campus Mail & Logistics Coordinator

Calvin University; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Calvin University is seeking a Mail Services Coordinator for its Grand Rapids campus. This full-time role oversees receipt, sorting, staging, tracking, and distribution of campus mail and packages to ensure timely delivery across the campus.

You will serve as the primary contact for students, faculty, and staff, manage outgoing mail, coordinate with USPS, FedEx, UPS, and other carriers, and monitor postage and expenses. Training student staff and improving processes are also key duties.

Qualifications

• Associate degree preferred, or equivalent combination of education and experience.
• Two to four years of experience in mail services, shipping and receiving, logistics, facilities support, customer service, or related operations.
• Experience coordinating processes, training employees, or leading workflows preferred.
• Knowledge of USPS, FedEx, UPS, and other carrier services.
• Proficiency with package tracking and shipping software.
• Strong customer service, communication, and organizational skills.
• Valid Michigan driver's license required.

Responsibilities

• Coordinate mail and package operations to ensure timely and accurate delivery across campus.
• Perform and monitor mail distribution activities, including delivery to designated locations and resolution of delivery issues.
• Serve as the primary customer service contact for Mail Services; assist with mailing and shipping needs and cost-effective solutions.
• Coordinate outgoing mail processing and determine postage and shipping costs; ensure compliance with regulations.
• Act as the primary day-to-day contact with USPS, FedEx, UPS, and other carriers; escalate issues to manager as needed.
• Monitor postage and shipping expenditures; prepare reports for budgeting and planning.
• Maintain mail services technology and tracking systems; ensure accurate records of deliveries.

Skills

Customer service

Communication

Organizational skills

Education

Associate degree preferred

Tools

Package tracking software

Job description

Calvin University is seeking a Mail Services Coordinator for its Grand Rapids campus. This full-time role oversees receipt, sorting, staging, tracking, and distribution of campus mail and packages to ensure timely delivery across the campus.

You will serve as the primary contact for students, faculty, and staff, manage outgoing mail, coordinate with USPS, FedEx, UPS, and other carriers, and monitor postage and expenses. Training student staff and improving processes are also key duties.