Campus IT Systems & A/V Support Engineer

Colorado School of Mines; Colorado; On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

Flexible health and dental care options

Paid holidays and winter break

Tuition benefits for employees and dependents

Access to a state-of-the-art Recreation Center

Job summary

Colorado School of Mines is seeking an On-Site Systems and Software Support Engineer to join the Service Delivery team. This role involves providing technical support for university technologies, including AV systems, network devices, and more.

The ideal candidate will have a bachelor’s degree and at least 4 years of relevant experience, with strong troubleshooting and customer service skills. Flexible working hours and generous benefits are provided.

Qualifications

• 4+ years of experience in an IT service-related role.
• Excellent interpersonal and communication skills.
• Ability to analyze and solve problems in a complex environment.

Responsibilities

• Provide exemplary customer service and high-level technology management.
• Diagnose and resolve issues in networked computing environments.
• Install and support network devices and AV equipment.

Skills

Customer service

Technical support

Problem solving

Network troubleshooting

Technical training

Education

Bachelor’s degree in IT, engineering, or related field

Tools

Google Apps

Microsoft Office 365

Zoom

AV control systems

Job description

Colorado School of Mines is seeking an On-Site Systems and Software Support Engineer to join the Service Delivery team. This role involves providing technical support for university technologies, including AV systems, network devices, and more.

The ideal candidate will have a bachelor’s degree and at least 4 years of relevant experience, with strong troubleshooting and customer service skills. Flexible working hours and generous benefits are provided.