Campus IT Support Technician (Student)

Angelo State University; San Angelo (TX); On-site; USD 18,000 - 21,000; Full time

Job summary

Angelo State University in San Angelo, TX invites a student Desktop Technician to join Information Technology. You will provide friendly, professional support to faculty, staff, and students via phone, email, remote, and in person; troubleshoot hardware, software, printers, and mobile devices; and assist with imaging, setup, and deployments.

Training and mentorship are provided; prior professional IT experience is not required.

Qualifications

• Currently enrolled student at Angelo State University.
• Must maintain a minimum GPA of 2.0.
• Basic knowledge of computer hardware.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Willing to learn and take initiative.

Responsibilities

• Provide friendly and professional technical support to faculty, staff, and students via phone, email, remote, and in-person assistance.
• Troubleshoot computer hardware, software, printers, mobile devices, and other technology.
• Install, configure, and deploy computers, hardware, and software.
• Assist with computer imaging, setup, refreshes, and equipment deployments.
• Work with supervisors, other IT teams, and vendors to identify and resolve technical issues.
• Document work and customer interactions accurately in the department’s ticketing system.
• Communicate with customers regarding the status and resolution of their requests.
• Follow established IT procedures, security practices, and equipment management processes.
• Assist with special projects and other duties assigned.

Skills

Customer support

Technical troubleshooting

Hardware knowledge

Communication

Teamwork

Job description

Angelo State University in San Angelo, TX invites a student Desktop Technician to join Information Technology. You will provide friendly, professional support to faculty, staff, and students via phone, email, remote, and in person; troubleshoot hardware, software, printers, and mobile devices; and assist with imaging, setup, and deployments.

Training and mentorship are provided; prior professional IT experience is not required.