Campus IT Support Specialist (Client Services)

Chaminade University of Honolulu; Honolulu (HI); On-site; USD 48,000 - 64,000; Full time

Job summary

Chaminade University of Honolulu is seeking a Client Services Technician to maintain campus computer workstations and baseline software. You will be the main contact for employees with computer or audiovisual issues and coordinate with IT to maximize service availability. Evening and weekend hours may be required.

The role reports to the Director of Client Services and requires strong communication, technical competency, and the ability to multitask in a busy university environment.

Qualifications

• Associates degree or 3 years of technical/customer service experience required.
• CompTIA A+ Certification required or must be obtained within 3 months of start date.
• Bachelor’s Degree in a relevant subject preferred.

Responsibilities

• Set up workstations with computers and peripherals.
• Install desktops and laptops with standard software.
• Diagnose and resolve hardware issues and baseline software issues.
• Troubleshoot wireless and audio-visual equipment problems.
• Provide walk-in customer support to students, faculty and staff.
• Assist with VoIP management and moves.
• Document problems and resolutions in the helpdesk system.
• Escalate issues to appropriate IT staff when needed.

Skills

Communication

Customer service

Project management

Deadline oriented

Flexible hours

Attention to detail

Integrity

Education

Associates degree or 3 years of technical/customer service experience

CompTIA A+ Certification

Bachelor’s Degree in a relevant subject (preferred)

Tools

Active Directory

Mainframe-based administrative system

Wireless networking

Microsoft Office Suite

Windows and macOS support

Job description

Chaminade University of Honolulu is seeking a Client Services Technician to maintain campus computer workstations and baseline software. You will be the main contact for employees with computer or audiovisual issues and coordinate with IT to maximize service availability. Evening and weekend hours may be required.

The role reports to the Director of Client Services and requires strong communication, technical competency, and the ability to multitask in a busy university environment.