Campus IT Support Specialist: AV & Service Desk Pro

University Of Michigan; Dearborn (MI); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Generous time off

Retirement plan with employer matching

Health insurance options

Life insurance

Long-term disability coverage

Flexible spending accounts

Job summary

The University of Michigan-Dearborn Information and Technology Services (ITS) invites applications for a Service Center Support Specialist Associate on the Dearborn campus. This two-year term-limited role supports tier one and two production operations, serving customers at all levels with hardware, software, networking, storage, and security needs in a dynamic environment.

Responsibilities include delivering technical support, AV training, incident resolution, and creating knowledge base

Qualifications

• Degree in computer science or a related field or equivalent combination of education, certification and experience.
• Experience in confidential, timely customer service and independent work installing, configuring and supporting Windows and/or Mac desktop environments.
• Familiarity with enterprise tools and day-to-day admin tasks for Windows or Mac platforms.

Responsibilities

• Deliver phone, chat, and in-person technical support for daily campus technology operations.
• Install, configure, troubleshoot, upgrade, integrate, and maintain systems, software, and peripherals.
• Monitor systems and tickets; manage the Service Desk queue and inform customers of progress.
• Lead AV training sessions and create/maintain comprehensive guides and manuals.
• Coordinate incident resolution and use service management tools to capture meaningful information.
• Write technical knowledge base articles and foster collaboration with customers and IT staff.
• Handle multiple tasks, prioritize assignments, and resolve multi-component issues.

Skills

Creative Problem Solving

Building Relationships

Communications

Education

Degree in Computer Science or related field

Tools

SCCM

Windows

Mac

Job description

The University of Michigan-Dearborn Information and Technology Services (ITS) invites applications for a Service Center Support Specialist Associate on the Dearborn campus. This two-year term-limited role supports tier one and two production operations, serving customers at all levels with hardware, software, networking, storage, and security needs in a dynamic environment.

Responsibilities include delivering technical support, AV training, incident resolution, and creating knowledge base