Campus IT Support Desk Attendant - Part-Time (Student)

University of Wisconsin–Madison; Madison (WI); On-site; USD 17,000 - 24,000; Part time

Job summary

We are seeking an IT Service Desk Attendant based in Van Hise Hall at the University of Wisconsin–Madison. The role supports patrons across campus with computer and classroom tech, and requires a minimum of 10 hours per week in-person.

Shifts are weekdays 7:45 am–5:00 pm, with a possible summer/winter-break schedule. Anticipated start: 01/18/2027. Not remote. Salary: $15.00/hr; 2–3 positions available. Training will be provided on-site.

Qualifications

• Must be eligible for student employment.
• Curiosity and interest in learning about IT equipment (macOS/Windows, projectors, A/V devices, printers, scanners).
• Training and experience in providing excellent customer service.
• Training and experience in troubleshooting technological issues.
• Ability to independently follow verbal and written instructions.
• Ability to work for more than one semester.

Responsibilities

• Field inquiries in-person, via telephone, email and chat.
• Assist instructional staff with equipment circulation and classroom technology.
• Perform setup, installation, maintenance, and updates for department-owned equipment.
• Use ticketing and communication tools to track and document work.
• Troubleshoot software, hardware, and network connectivity issues.
• Provide lab customers with printing process assistance.

Skills

Student employment eligibility

Customer service

Troubleshooting

Instruction following

Semester continuity

Tools

Microsoft Office

Job description

We are seeking an IT Service Desk Attendant based in Van Hise Hall at the University of Wisconsin–Madison. The role supports patrons across campus with computer and classroom tech, and requires a minimum of 10 hours per week in-person.

Shifts are weekdays 7:45 am–5:00 pm, with a possible summer/winter-break schedule. Anticipated start: 01/18/2027. Not remote. Salary: $15.00/hr; 2–3 positions available. Training will be provided on-site.