Campus IT Helpdesk Assistant - Flexible Work-Study

Bay de Noc Community College; Iron Mountain (MI); On-site; USD 18,914; Part time

Job summary

A community college in Michigan is seeking a Federal Work Study - Computer Lab Assistant for the 2026-2027 academic year. This role offers students the chance to gain work experience while managing their academic schedules. Responsibilities include assisting students with technical issues, providing Wi-Fi support, and maintaining classroom technology. This position requires that candidates are Bay College students in good academic standing, enhancing skills while supporting the college community.

Qualifications

• Must be a Bay College student in the work study program.
• Eligibility determined after filing FAFSA.
• Must maintain satisfactory academic progress.

Responsibilities

• Answer Help Desk telephone and assist with technical issues.
• Reset passwords.
• Assist users in setting up email on devices.
• Assist with Bay College Wi-Fi access.
• Support classroom technology including video conferencing.
• Work within the Request Ticket system.
• Assist in installation and troubleshooting of PC software and hardware.
• Assist in repair and setup of workstations.
• Assist in networking cabling and troubleshooting.
• Support server maintenance tasks.

Job description

A community college in Michigan is seeking a Federal Work Study - Computer Lab Assistant for the 2026-2027 academic year. This role offers students the chance to gain work experience while managing their academic schedules. Responsibilities include assisting students with technical issues, providing Wi-Fi support, and maintaining classroom technology. This position requires that candidates are Bay College students in good academic standing, enhancing skills while supporting the college community.