Campus IT Help Desk Manager & Team Lead

SPU; Seattle, Northern (WA, KY); Hybrid; USD 88,166,000 - 108,830,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition discounts

Paid time off

Job summary

Seattle Pacific University is seeking a technically skilled Help Desk Manager to lead the daily IT Support Desk, mentor a team of 10+ student employees, and deliver high-quality technology support for students, faculty, and staff.

The role requires strong troubleshooting, customer service, and collaboration with the Director of Technology Support Services to improve processes and support campus technology needs on an on-campus basis.

Qualifications

• Three+ years of IT support experience.
• Experience supervising or mentoring employees.
• Strong troubleshooting across hardware, software, and classroom tech.
• Experience managing service requests and support processes.
• Excellent communication and organizational skills.

Responsibilities

• Lead daily IT Support Desk operations and ensure timely, professional support.
• Supervise and mentor 10+ student employees; provide training and feedback.
• Collaborate with Director to improve services and documentation.
• Ensure compliance with IT policies and data protection.

Skills

IT support

Supervising staff

Troubleshooting

Customer service

Communication

Education

Bachelor''s degree in IT or related field

Tools

ITIL familiarity

Job description

Seattle Pacific University is seeking a technically skilled Help Desk Manager to lead the daily IT Support Desk, mentor a team of 10+ student employees, and deliver high-quality technology support for students, faculty, and staff.

The role requires strong troubleshooting, customer service, and collaboration with the Director of Technology Support Services to improve processes and support campus technology needs on an on-campus basis.