Campus IT Coordinator - Tech Support & Systems

Bryant & Stratton College; Virginia (MN); On-site; USD 42,000 - 46,000; Full time

Job summary

Bryant & Stratton College in Richmond, VA is seeking a full-time Information Technology Coordinator to deliver administrative technical support on-site at the Richmond-Chesterfield campus. You will assist students, staff, and vendors with IT services, manage the helpdesk, and support software suites including Microsoft Office and Adobe.

The ideal candidate communicates effectively, manages multiple tasks, and maintains security and equipment standards.

Qualifications

• Front-line IT support experience.
• Strong written and verbal communication skills.
• Ability to think creatively and troubleshoot problems.

Responsibilities

• Monitor Helpdesk portal and handle work orders promptly.
• Provide technical support to staff regarding usage or functionality of IT products and services.
• Support software including the Microsoft Office Suite, Adobe Suite, and other products.
• Image, configure, install and support all computers (Windows & MAC) and their peripherals.
• Provide support for audio/visual equipment.
• Ensure servers and desktops are in compliance with College Security Policy.
• Identify and control LAN hardware and software configurations using Windows & Active Directory.
• Monitor inventory levels including toner and other supplies.
• Prepare equipment slated for salvage and document accordingly.
• Liaise with third-party support and PC equipment vendors as needed.
• Overtime and/or on-call support after hours and/or weekends as needed.
• Provide support for Office365.
• Move, Install, Set Up, Take Down IT equipment as necessary.
• Facility event setup/Cleanup.
• Distribute packages to designated areas and maintain storage areas.
• Perform safety and security duties on campus, including quarterly safety drills.
• Communicate safety concerns to Business Office Director.
• Special projects as assigned.
• Any other duties as assigned.

Skills

Helpdesk support

Customer service

Windows

macOS

Office 365

Active Directory

Tools

Windows Server

Office 365

Adobe Suite

Job description

Bryant & Stratton College in Richmond, VA is seeking a full-time Information Technology Coordinator to deliver administrative technical support on-site at the Richmond-Chesterfield campus. You will assist students, staff, and vendors with IT services, manage the helpdesk, and support software suites including Microsoft Office and Adobe.

The ideal candidate communicates effectively, manages multiple tasks, and maintains security and equipment standards.