Information Technology Coordinator

Bryant & Stratton College; Virginia (MN); On-site; USD 42,000 - 46,000; Full time

Job summary

Bryant & Stratton College in Richmond, VA is seeking a full-time Information Technology Coordinator to deliver administrative technical support on-site at the Richmond-Chesterfield campus. You will assist students, staff, and vendors with IT services, manage the helpdesk, and support software suites including Microsoft Office and Adobe.

The ideal candidate communicates effectively, manages multiple tasks, and maintains security and equipment standards.

Qualifications

• Front-line IT support experience.
• Strong written and verbal communication skills.
• Ability to think creatively and troubleshoot problems.

Responsibilities

• Monitor Helpdesk portal and handle work orders promptly.
• Provide technical support to staff regarding usage or functionality of IT products and services.
• Support software including the Microsoft Office Suite, Adobe Suite, and other products.
• Image, configure, install and support all computers (Windows & MAC) and their peripherals.
• Provide support for audio/visual equipment.
• Ensure servers and desktops are in compliance with College Security Policy.
• Identify and control LAN hardware and software configurations using Windows & Active Directory.
• Monitor inventory levels including toner and other supplies.
• Prepare equipment slated for salvage and document accordingly.
• Liaise with third-party support and PC equipment vendors as needed.
• Overtime and/or on-call support after hours and/or weekends as needed.
• Provide support for Office365.
• Move, Install, Set Up, Take Down IT equipment as necessary.
• Facility event setup/Cleanup.
• Distribute packages to designated areas and maintain storage areas.
• Perform safety and security duties on campus, including quarterly safety drills.
• Communicate safety concerns to Business Office Director.
• Special projects as assigned.
• Any other duties as assigned.

Skills

Helpdesk support

Customer service

Windows

macOS

Office 365

Active Directory

Tools

Windows Server

Office 365

Adobe Suite

Job description

RICHMOND - CHESTERFIELD
North Chesterfield, VA 23235, USA

• On-site
• Information Technology
• Full-Time
• Requisition #: INFOR007252

Description

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401K, and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness eligible employer.

Bryant & Stratton College is currently seeking a full-time Information Technology Coordinator. This person will provide administrative technical support to the Richmond - Chesterfield Campus location. The candidate is responsible for providing customer service to students, associates and any college vendors.

Responsibilities:

• Monitor Helpdesk portal and handle work orders in a timely fashion
• Provide technical support to staff regarding usage or functionality of IT products and services
• Support software including (but not limited to) the Microsoft Office Suite of products, Adobe Suite, and other products
• Image, configure, install and support all computers (Windows & MAC) and their peripherals
• Provide support for the audio/visual equipment
• Assure that all servers and desktops are in compliance with College Security Policy
• Identify and control LAN hardware and software configurations using Windows & Active Directory
• Monitor inventory levels including toner and other supplies
• Prepare equipment slated for salvage and prepare accompanied documentation
• If necessary, liaise with third-party support and PC equipment vendors
• This position may require overtime and/or on-call support after hours and/or weekends as needed
• Provide support for Office365
• Move, Install, Set Up, Take Down IT equipment as necessary
• Facility event setup/Cleanup
• Distribute packages to designated areas and help maintain storage areas
• Perform general safety and security duties while on campus, including quarterly safety drills
• Communicate all facility and safety concerns to Business Office Director
• Special projects as assigned
• Any other duties as assigned

Qualifications:

• Background check required.
• The ability to communicate effectively, both written and oral, with a diverse group of students and peers is required. This person must have the ability to think creatively, ask probing questions, recognize problems, formulate solutions, be dependable and have good follow-up skills. The Technology Coordinator will have a positive attitude and handle problems in a professional and courteous manner.

SALARY:

$42,000.00 - $46,000.00

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”).Bryant & Stratton College is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.