Campus Information & Event Services Assistant

Gannon University; Erie (Erie County); On-site; USD 12,000 - 16,000; Full time

Job summary

Gannon University in Erie, PA seeks an Information Desk and Event Services Assistant to staff the information desk, assist customers, and support events by setting up spaces and providing AV tech support within the Waldron Campus Center complex.

The role emphasizes customer service, event coordination, and hands-on technology experience, with responsibilities including desk support, AV setup, and on-site event assistance, welcoming visitors and ensuring smooth operations.

Qualifications

• Move furniture, lift up to 50 pounds, safely and independently.
• Strong customer service skills and ability to work as a team.
• Ability to communicate effectively with the public and provide high-quality customer service.
• Extensive knowledge of the university and surrounding area.
• Prior use and knowledge of personal computers, software, and AV/media equipment is strongly preferred.
• Ability to work independently and take initiative.
• Be enrolled as a full-time student at Gannon University and maintain a cumulative GPA of at least 2.5.

Responsibilities

• Greet visitors and provide friendly, professional assistance.
• Provide accurate information about campus services, events, and locations.
• Respond to phone calls and emails promptly and courteously, addressing inquiries.
• Keep the information desk area clean, organized, and stocked with materials.
• Update bulletin boards and digital displays with current information.
• Monitor activity and ensure cleanliness and safety in public areas.
• Assist with special tasks such as equipment inventory and moving office furniture when needed.
• Set up event spaces and test AV equipment before events.
• Provide on-site event support to ensure smooth execution and post-event wrap-up.
• Collaborate with staff to support campus events and services.

Job description

Gannon University in Erie, PA seeks an Information Desk and Event Services Assistant to staff the information desk, assist customers, and support events by setting up spaces and providing AV tech support within the Waldron Campus Center complex.

The role emphasizes customer service, event coordination, and hands-on technology experience, with responsibilities including desk support, AV setup, and on-site event assistance, welcoming visitors and ensuring smooth operations.