Campus Information Desk Specialist

Dallas College; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Dallas College is seeking an on-site staff member to provide support services for high volumes of calls and in-person traffic at the main campus locations. You will greet visitors, answer questions, and direct people to the right departments.

The role requires strong interpersonal skills, reliability, and the ability to multitask in a fast-paced environment. After six months, some positions may explore a hybrid work arrangement based on needs and policy.

Qualifications

• Associate degree plus 1 year related work experience or HS diploma with 2 years related experience.
• Must be able to greet individuals in a courteous and professional manner.
• Ability to work independently and in a team-oriented, high-traffic work environment.

Responsibilities

• Effectively answers questions via phone, email, and face-to-face interactions with Dallas College stakeholders.
• Provides general knowledge to help students with regards to admissions, enrollment, assessment, advising, and financial aid, referring them to appropriate campus resources as needed.
• Utilizes excellent interpersonal and verbal communication skills when interacting with internal/external stakeholders and constituents within the Dallas College community network.
• Provides excellent customer service in a high-volume and challenging, fast-paced work environment.
• Contributes to building a positive team spirit and coordinates room use requests using the 25Live system.

Skills

Customer service

Interpersonal skills

Time management

Multitasking

Communication skills

Bilingual

Education

Associate’s degree

High school diploma or GED

Tools

25Live system

Job description

Dallas College is seeking an on-site staff member to provide support services for high volumes of calls and in-person traffic at the main campus locations. You will greet visitors, answer questions, and direct people to the right departments.

The role requires strong interpersonal skills, reliability, and the ability to multitask in a fast-paced environment. After six months, some positions may explore a hybrid work arrangement based on needs and policy.