Campus Information Desk Specialist

Dallas College; Shirley (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Dallas College seeks a Staff member to provide front-line support for calls and in-person traffic at the location’s main numbers and visitor areas. You will exercise initiative, direct visitors to correct departments, and assist with information requests.

Role requires strong communication skills, a courteous demeanor, and the ability to work independently or in a team within a busy, on-site environment. Some positions may move to hybrid after six months depending on needs and policy.

Qualifications

• Greet individuals in a courteous and professional manner.
• Have broad knowledge of all location services to answer questions or refer to the correct department.
• Interpret and apply administrative policies and procedures.
• Maintain details and procedures accurately and thoroughly.
• Collaborate with stakeholders to meet needs; uphold integrity and professional standards.

Responsibilities

• Answer questions via phone, email, and face-to-face interactions.
• Assist students with admissions, enrollment, assessment, and financial aid; refer to campus resources as needed.
• Provide excellent customer service in a high-volume environment.
• Schedule conference and meeting rooms; coordinate room use for events.
• Maintain and coordinate records related to location room use and events.
• Support compliance with FERPA and Dallas College guidelines.

Skills

Greeting visitors

Customer service

Interpersonal skills

Multi-tasking

Team collaboration

Education

Associate's degree

High school diploma or GED

Tools

General office software

Job description

Dallas College seeks a Staff member to provide front-line support for calls and in-person traffic at the location’s main numbers and visitor areas. You will exercise initiative, direct visitors to correct departments, and assist with information requests.

Role requires strong communication skills, a courteous demeanor, and the ability to work independently or in a team within a busy, on-site environment. Some positions may move to hybrid after six months depending on needs and policy.