Campus Information Desk Specialist

Dallas College; Farmers Branch (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Dallas College is seeking a friendly and capable staff member to greet visitors, answer questions, and guide students and guests through campus services. The role emphasizes strong communication, teamwork, and a customer-first approach in a busy, on-site environment.

Responsibilities include handling inquiries by phone, email, and in person; assisting with admissions and financial aid information; and coordinating events and room use.

Qualifications

• Greet individuals courteously and professionally.
• Broad knowledge of location services to answer questions or refer to the right department.
• Interpret and apply administrative policies and procedures.
• Maintain attention to detail and thoroughness in tasks.
• Show respect for diverse cultures and promote a harassment-free environment.
• Collaborate with internal and external stakeholders to meet needs.

Responsibilities

• Answer questions via phone, email, and in-person interactions with Dallas College stakeholders.
• Provide general information on admissions, enrollment, and financial aid; refer to campus resources as needed.
• Demonstrate excellent interpersonal and verbal communication in a high-volume environment.
• Deliver outstanding customer service in a fast-paced setting while supporting events and visits.
• Assist with coordinating room use requests and scheduling meetings.

Skills

Customer service

Interpersonal skills

Multitasking

Time management

Verbal and written communication

Education

Associate's degree

High school diploma or GED

Job description

Dallas College is seeking a friendly and capable staff member to greet visitors, answer questions, and guide students and guests through campus services. The role emphasizes strong communication, teamwork, and a customer-first approach in a busy, on-site environment.

Responsibilities include handling inquiries by phone, email, and in person; assisting with admissions and financial aid information; and coordinating events and room use.