Information Desk Representative Specialist

Dallas College; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Dallas College is seeking an on-site staff member to provide support services for high volumes of calls and in-person traffic at the main campus locations. You will greet visitors, answer questions, and direct people to the right departments.

The role requires strong interpersonal skills, reliability, and the ability to multitask in a fast-paced environment. After six months, some positions may explore a hybrid work arrangement based on needs and policy.

Qualifications

• Associate degree plus 1 year related work experience or HS diploma with 2 years related experience.
• Must be able to greet individuals in a courteous and professional manner.
• Ability to work independently and in a team-oriented, high-traffic work environment.

Responsibilities

• Effectively answers questions via phone, email, and face-to-face interactions with Dallas College stakeholders.
• Provides general knowledge to help students with regards to admissions, enrollment, assessment, advising, and financial aid, referring them to appropriate campus resources as needed.
• Utilizes excellent interpersonal and verbal communication skills when interacting with internal/external stakeholders and constituents within the Dallas College community network.
• Provides excellent customer service in a high-volume and challenging, fast-paced work environment.
• Contributes to building a positive team spirit and coordinates room use requests using the 25Live system.

Skills

Customer service

Interpersonal skills

Time management

Multitasking

Communication skills

Bilingual

Education

Associate’s degree

High school diploma or GED

Tools

25Live system

Job description

Applications must be submitted no later than 11:59 p.m. CT on theday before the listed closing date.
Weekly Work Hours40Compensation RangeN03-HourlyHourly Rate$24.47 HourlyFLSAUnited States of America (Non-Exempt)

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligibleto apply for a hybrid work arrangement based on jobresponsibilities, operational needs, supervisor approval, andDallas College policy.
• Academic (Faculty) positions require an on-campus presence,even when teaching online courses, in accordance with statelaw.

Position TypeStaff

Position Summary

Provides support services for a large volume of calls and/or inperson traffic originating from the location’s main numbers and/orcollege main student/visitor traffic area(s). Exercise a high levelof initiative and independent judgment in answering questions, infilling requests for information, supporting internal and externalevents, and directing visitors to correctindividuals/departments.

Required Knowledge, Skills, and Abilities

• Must be able to greet individuals in a courteous and professional manner.
• Has broad knowledge of all services within the location and usesinformation to answer questions or refer individuals to theappropriate department.
• Ability to interpret and apply administrative and departmentalpolicies and procedures.
• Demonstrated ability to keep track of details and proceduresaccurately and thoroughly.
• Shows respect and sensitivity for cultural differences; promotesa harassment-free environment; treats individuals with respect;inspires the trust of others; works with integrity and ethically;upholds values, goals, and mission of theorganization/district.
• Must be able to work collaboratively with internal/externalstakeholders and constituents in order to meet stakeholders’needs.
• Must be knowledgeable of computer technology and softwareapplications to conduct various responsibilities.
• Ability to work independently and in a team-oriented, hightraffic work environment. Must be flexible and able to quicklyadapt to changing work priorities.
• Must be able to multitask, have strong organizational,documentation and time management skills.
• Ability to deal extensively and effectively with a wide varietyof individuals which requires excellent interpersonal skills,listening skills, verbal, and written communication skills.
• Must be able to provide excellent customer service and interactwith stakeholders and constituents in a pleasant, tactful, andcourteous manner.
• Must have the ability to maintain the security and integrity ofthe critical infrastructure of Dallas College.

Physical Requirements

Subject to standing, walking, sitting, bending, reaching,kneeling, pushing and pulling. Work is routinely performed in anoffice environment.

Work performed may be repetitious, and stressful as the day isspent answering continuously ringing telephones and sometimesencountering difficult or irate callers or visitors. Occasionallifting of objects up to twenty (20) pounds.

Minimum Qualifications

• Associate’s degree plus one (1) year of related workexperience.
• High school diploma or GED equivalent plus two (2) years ofrelated experience.
• Official transcripts will be required. Ability to work extendedhours beyond the regular 8:00 a.m. – 5:00 p.m. especially duringpeak times including nights and weekends.
• Bilingual preferred.

*** Will be subject to a criminal background check. Somepositions may be subject to a fingerprint check. ***

Key Responsibilities

• Effectively answers questions via phone, email, and face-to-faceinteractions with Dallas College stake- holders.
• Provides general knowledge to help students with regards toadmissions, enrollment, assessment, pre- advising, and financialaid, referring them to appropriate campus resources as needed.
• Utilizes excellent interpersonal and verbal communication skillswhen interacting with internal/external stakeholders andconstituents within the Dallas College community network.
• Provides excellent customer service in a high volume andchallenging, fast-paced work environment.
• Contributes to building a positive team spirit.
• Listens to others without interrupting; keeps emotions undercontrol.
• Speaks clearly and persuasively in positive or negativesituations; listens and gets clarification; responds well toquestions; exhibits objectivity and openness to others’ views;gives and welcomes feedback.

• Able to work on various projects simultaneously.
• Employ effective time management skills with the ability toprioritize, meet deadlines, and provide excellent work.
• Schedules conference and meeting rooms.
• May coordinate physical arrangements for special events,meetings, projects, etc.
• Researches and assimilates information concerning on-goingdistrict/campus functions and operations in order to provideaccurate and timely information to all visitors or callers.
• Responsible for all room use requests for credit, core rooms,non-credit, middle college, college high schools, internal andexternal events.
• Use the 25Live system to coordinate entire location’s room userequests.
• Runs weekly reports for use of various departments on weekendsand/or evenings
• Maintains the database that collects all the information relatedto all of the rooms available at all of the location’s sites.
• Performs all functions within the compliance of appropriate lawsand regulations, Dallas College guidelines and procedures includingFamily Educational Rights and Privacy Act (FERPA).
• Maintains knowledge of trends and best practices related toarea(s) of responsibility through professional developmentactivities.
• Completes required Dallas College Professional Developmenttraining hours per academic year.
• Performs related duties as assigned.

The intent of this job description is to provide arepresentative summary of the major duties and responsibilitiesperformed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may bedirected to perform job-related tasks other than those specificallypresented in this description. Position requires regular andpredictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County CommunityCollege District, has served more than three (3) million students.Comprising seven campuses located around the Dallas/Fort Wortharea, we are one of the largest community college systems in thestate of Texas. We strive to be a leader in the community collegespace, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment ofopportunity and belonging for all students and employees. Werecognize that the Dallas College workforce, and the diverse talentthat stems from it, is directly linked to our success. We are partof an equal opportunity system that provides education andemployment opportunities without discrimination on the basis of anyprotected attribute, including race, color, religion, nationalorigin, sex, disability, age, sexual orientation, gender identityor gender expression, veteran status, pregnancy or any other basisprotected under applicable law. In accordance with applicable law,Dallas College will make reasonable accommodations for applicantsand employees’ religious practices and beliefs, as well as anymental health or physical disability needs.

Applications Deadline

November 19, 2026