On-Site Student Services Desk Specialist

Dallas College; Texas; On-site; USD 28,000 - 40,000; Full time

Job summary

Dallas College is seeking a Front Desk/Student Services Assistant to support high-volume in-person and phone traffic at our campus locations in Texas. This on-site role offers 40 hours per week and a pay rate of $24.47 per hour, with potential for a hybrid arrangement after six months based on role and policy.

Responsibilities include greeting visitors, directing to the correct department, providing admissions, enrollment, and financial aid information, and delivering excellent customer service

Qualifications

• Associate’s degree plus one year of related work experience.
• High school diploma or GED plus two years of related experience.
• Official transcripts will be required. Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. especially during peak times including nights and weekends.
• Bilingual preferred.

Responsibilities

• Answers questions via phone, email, and face-to-face interactions with Dallas College stakeholders.
• Provides general knowledge to help students with regards to admissions, enrollment, assessment, pre-advising, and financial aid, referring them to campus resources as needed.
• Utilizes interpersonal and verbal communication skills when interacting with internal/external stakeholders and constituents.
• Provides excellent customer service in a high volume and fast-paced environment.
• Coordinates room use and events and runs weekly reports for department needs.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

Associate’s degree

High school diploma or GED

Tools

25Live system

Job description

Dallas College is seeking a Front Desk/Student Services Assistant to support high-volume in-person and phone traffic at our campus locations in Texas. This on-site role offers 40 hours per week and a pay rate of $24.47 per hour, with potential for a hybrid arrangement after six months based on role and policy.

Responsibilities include greeting visitors, directing to the correct department, providing admissions, enrollment, and financial aid information, and delivering excellent customer service