Campus ID & Building Access Specialist

University of Miami (old); Miami (FL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition remission

Job summary

The University of Miami is seeking an ID and Building Security Access Representative to support campus safety and operations. This on-site role focuses on managing photo ID badges, building access, parking, and transit services, while providing excellent customer service to students, faculty, and staff.

Responsibilities include processing permits, conducting background checks, handling inquiries via phone and email, and supporting emergency response activities as needed.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.
• Strong communication and problem-solving skills.
• Ability to handle difficult and stressful situations with professional composure.
• Effective interpersonal relationships and teamwork.
• Commitment to university values and safety policies.

Responsibilities

• Assist customers with Photo ID badges, building access, parking and transit.
• Process sales of ID badges, permits, and background checks.
• Replace broken/lost access and transit cards for customers.
• Answer calls and greet students, faculty and staff, resolving issues via proper channels.
• Monitor emails for Parking and Photo ID accounts and respond appropriately.
• Schedule shuttles and distribute daily access/transit reports.
• Reconcile daily payments and keep accurate records.
• Program and troubleshoot ID badges and campus lock systems.
• Maintain office inventory and assist at the Emergency Hotline during incidents.
• Other duties as assigned by the department.

Skills

Communication

Stress management

Interpersonal skills

Problem-solving

Judgment

Adaptability

Education

High School diploma or equivalent

Job description

The University of Miami is seeking an ID and Building Security Access Representative to support campus safety and operations. This on-site role focuses on managing photo ID badges, building access, parking, and transit services, while providing excellent customer service to students, faculty, and staff.

Responsibilities include processing permits, conducting background checks, handling inquiries via phone and email, and supporting emergency response activities as needed.