Campus Guest Experience Ambassador

1440 Multiversity; Scotts Valley (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

1440 Multiversity in Scotts Valley, CA is seeking a proactive 1440 Ambassador to welcome guests, answer questions, and guide campus tours. This full-time, non-exempt role offers hands-on experience in hospitality across campus operations.

You will greet guests, escort or transport them, anticipate needs, coordinate with other teams, and help create a welcoming environment that makes visitors feel seen and cared for.

Qualifications

• Genuinely enjoy meeting and helping people.
• Warm, curious, and comfortable starting a conversation.
• Notice the little things and take initiative without always needing to be asked.
• Are flexible and don't mind that every day may look a little different.
• Stay calm and helpful when plans change or something goes wrong.
• Take pride in following through and doing things well.
• Enjoy learning and sharing what you know with others.
• Are willing to pitch in wherever the team needs you.

Responsibilities

• Welcome guests and help them feel comfortable and connected from arrival through departure.
• Learn the 1440 story and campus well enough to answer questions and lead engaging campus tours.
• Help guests navigate campus, including escorting or transporting them when needed.
• Anticipate guest needs and find thoughtful ways to make their stay memorable.
• Respond to guest requests, questions, and concerns and follow through until they're resolved.
• Prepare guest recognition, amenities, VIP rooms, and other special touches.
• Support guest deliveries, food and beverage requests, inventory, shipping and receiving, and other daily operational needs.
• Help keep guest areas, golf carts, and shared spaces clean, organized, and ready.
• Cross-train with other departments and jump in to support campus operations when needed.
• Build strong relationships across the team and help create the welcoming environment 1440 is known for.

Skills

People skills

Communication

Initiative

Flexibility

Job description

1440 Multiversity in Scotts Valley, CA is seeking a proactive 1440 Ambassador to welcome guests, answer questions, and guide campus tours. This full-time, non-exempt role offers hands-on experience in hospitality across campus operations.

You will greet guests, escort or transport them, anticipate needs, coordinate with other teams, and help create a welcoming environment that makes visitors feel seen and cared for.