Operation Support Associate - Production

1440 Multiversity; Scotts Valley (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

1440 Multiversity is a nonprofit learning destination nestled in the Santa Cruz Mountains, focused on immersive workshops, wellness programs, and community events. The Production role supports faculty, staff, and guests with high-quality service and organized operations across programs.

We value deep hospitality and a mission-driven culture. You will join a team dedicated to learning, feedback, and community wellbeing, helping guests enjoy memorable experiences on our beautiful campus.

Qualifications

• Experience providing high-quality customer service in a hospitality or events setting.
• Strong communication and interpersonal skills with guests and staff.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Provide production support and excellent customer service to faculty, staff, and teachers.
• Interact warmly with faculty and guests to maintain a welcoming environment.
• Coordinate program supplies and communicate with production team to fulfill requests promptly.
• Track and organize supplies, arrange replacements, and maintain inventory.
• Support special projects and perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

Inventory management

Facilities coordination

Job description

Join Our Team at 1440 Multiversity
1440 Multiversity is a nonprofit philanthropic learning destination nestled in the redwoods of the Santa Cruz Mountains. Every booking serves our community and advances our mission of creating hope for living well. We offer immersive workshops, retreats, wellness programs, and community events that inspire people to Live, Lead, Love, Work, and Wonder more fully.

At 1440, hospitality is more than service - it's Deep Hospitality, an authentic and genuine love for others. Every team member plays a role in shaping meaningful guest experiences while contributing to a mission-driven culture of care, learning, and transformation.

Why Work Here
We believe our employees are our greatest resource. 1440 is proud to be recognized as a Great Place to Work® certified organization. When you join our team, you can expect:

• Mission-Aligned Culture - Be part of a values-driven nonprofit where your work creates lasting impact.
• Competitive Compensation - We offer some of the highest wages in Santa Cruz County, along with a robust benefits package.
• Comprehensive Benefits - Health, dental, and vision insurance, life coverage, PTO, paid holidays, retirement savings, and more as requirements are met
• Growth & Development - At 1440, you'll grow within a workplace that lives the principles of learning, feedback, and continuous improvement.
• Wellness & Nature - Enjoy a 75-acre redwood campus with hiking trails, wellness classes, and shared rituals that support balance and belonging.
• Community & Recognition - Staff are celebrated through team events, recognition bonuses, and opportunities to engage in community service projects.

Your Role
As a member of the 1440 team, you will bring professionalism, care, and a commitment to our mission into your daily work. Every role at 1440 supports the guest experience, whether by preparing meals, maintaining facilities, welcoming visitors, or delivering programs.

You'll have the chance to:

• Contribute your skills to a collaborative team that values ideas and feedback.
• Build relationships with colleagues who care deeply about people and purpose.
• Grow personally and professionally through our culture of learning and continuous improvement.
• Work in a beautiful, inspiring environment where your efforts make a tangible difference.

What We're Looking For
We seek individuals who:

• Are motivated by purpose and service.
• Bring a strong work ethic and attention to detail.
• Value teamwork and authentic connection with others.
• Are open to learning, feedback, and growth.
• Want to be part of a mission-driven culture of belonging.

Equal Opportunity Statement
1440 Multiversity provides equal employment opportunities to all employees and applicants. We celebrate diversity and are committed to creating an inclusive environment where everyone belongs. Harassment of any kind is strictly prohibited.

Production Duties:

• Utilizes systematic processes to provide and ensure excellent production support and customer service to faculty, staff, and teachers.
• Interacts with faculty and guests in a warm, flexible manner.
• Reports questions or unusual requests to next-level leadership.
• Communicates effectively with faculty, staff, and assistants when coordinating all program supplies and support. Communicates effectively with the production team, utilizing all relevant communication systems to support production requests efficiently and promptly.
• Assists the supervisors in proactively keeping track of all supply inventory. This includes ordering replacements, obtaining supply maintenance, and keeping supplies clean and organized.
• Gathers and reports all feedback, concerns, and helpful insight, observed or reported, while supporting faculty, guests, and programs.
• Assists with identifying additional opportunities for upgrades and production improvements.
• Evaluates and maintains all rooms and supplies regularly and recommends additional supplies and equipment that would benefit programs and our campus.
• Refers to the supervisor for direction to provide all necessary supplies and support for programs.
• Assists in special projects and miscellaneous duties as assigned.
• Works evenings and weekends as required.

Other Duties:

• Supports servicing food and beverage to guests in all approved public eating areas on the 1440 campus.
• Assists Café with the preparation of daily needs to deliver exceptional sales and service to guests.
• Supports the Rooms division operations by performing front desk duties, offering the 3 stages of authentic service to our guests, assisting guests as