Campus Guest Engagement & Events Coordinator

American University; Washington (District of Columbia); Hybrid; USD 38,000 - 41,000; Full time

Job summary

American University in Washington, DC invites applications for a Guest Engagement Coordinator within the University Conference & Guests Services (UCGS). This role serves as the first contact for conference clients, manages communications, and maintains the intern housing program and year-round housing in Clark Hall.

It also supports EMS and Star Rez systems for reservations and payments. The position requires a Bachelor’s Degree and 1–3 years of event-planning experience, with non-traditional

Qualifications

• Bachelor’s Degree and 1–3 years of relevant experience.
• Experience in event planning, university housing and/or summer conferences.
• Computer experience with databases and spreadsheets.
• Excellent customer service and ability to work with minimal supervision.
• Occasional non-traditional hours during peak periods.

Responsibilities

• Coordinate communications and manage UCGS website and newsletters.
• Handle space reservations and EMS internal client coordination.
• Oversee intern housing and paying clients in summer.
• Maintain data in CRM and manage event-related accounts.

Skills

Communication

Customer service

Organization

Team leadership

Decision making

Collaboration

Education

Bachelor’s Degree

Master’s degree (preferred)

Tools

EMS

STAR REZ

Event Guru

Job description

American University in Washington, DC invites applications for a Guest Engagement Coordinator within the University Conference & Guests Services (UCGS). This role serves as the first contact for conference clients, manages communications, and maintains the intern housing program and year-round housing in Clark Hall.

It also supports EMS and Star Rez systems for reservations and payments. The position requires a Bachelor’s Degree and 1–3 years of event-planning experience, with non-traditional