Campus Front Desk & Student Services Lead

Think Academy US; San Jose (CA); On-site; USD 34,440 - 48,216; Full time

Job summary

Think Academy US is seeking a Front Desk Supervisor in San Jose, California. This full-time contractor role involves overseeing daily desk operations and ensuring exceptional customer service for students and parents. The ideal candidate will have 2+ years of relevant experience, strong leadership skills, and proficiency in both English and Mandarin.

Responsibilities include managing front desk staff, resolving concerns, and supporting enrollment efforts while maintaining high service standards. A Bachelor's degree is preferred for candidates.

Qualifications

• 2+ years experience in customer service, education, student services, hospitality, or administrative operations.
• Previous leadership or supervisory experience preferred.
• Fluent in English and Mandarin Chinese.

Responsibilities

• Oversee daily front desk operations.
• Lead student services team to ensure smooth campus operations.
• Address and resolve parent concerns promptly.

Skills

Customer service

Leadership

Communication

Problem-solving

Multitasking

Education

Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Think Academy US is seeking a Front Desk Supervisor in San Jose, California. This full-time contractor role involves overseeing daily desk operations and ensuring exceptional customer service for students and parents. The ideal candidate will have 2+ years of relevant experience, strong leadership skills, and proficiency in both English and Mandarin.

Responsibilities include managing front desk staff, resolving concerns, and supporting enrollment efforts while maintaining high service standards. A Bachelor's degree is preferred for candidates.