Bilingual Front Desk & Student Services Supervisor

Thinkacademyus; San Jose (CA); On-site; USD 34,440 - 48,216; Full time

Job summary

Thinkacademyus in Cupertino is looking for a Front Desk Supervisor to oversee operations at the front desk while ensuring exceptional customer service for students and parents. The ideal candidate is organized, passionate about education, and has strong leadership skills. Responsibilities include managing daily operations, leading the student services team, and maintaining high quality customer relations.

Requirements include a Bachelor's degree and over two years of relevant experience preferably in educational or student services.

Qualifications

• 2+ years of experience in customer service, education, student services, hospitality, or administrative operations.
• Previous leadership or supervisory experience preferred.
• Strong organizational and problem-solving abilities.

Responsibilities

• Oversee daily front desk operations, aiming for high customer service standards.
• Lead, train, and mentor Front Desk Coordinators and Customer Service staff.
• Build strong relationships with students and families to enhance retention.

Skills

Customer service

Leadership

Problem-solving

Multitasking

Organizational skills

Communication

Fluent in English and Mandarin Chinese

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Thinkacademyus in Cupertino is looking for a Front Desk Supervisor to oversee operations at the front desk while ensuring exceptional customer service for students and parents. The ideal candidate is organized, passionate about education, and has strong leadership skills. Responsibilities include managing daily operations, leading the student services team, and maintaining high quality customer relations.

Requirements include a Bachelor's degree and over two years of relevant experience preferably in educational or student services.