Campus Food Unit Lead: Fast-Paced Service Manager

Chartwells Higher Education Dining Services; Memphis (TN); On-site; USD 24,108 - 25,485; Full time

Benefits offered by this job

Training and Development

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Flexible Spending Accounts

Job summary

Chartwells Higher Ed is hiring a full-time Food Unit Lead at University of Memphis. This role coordinates activities of other food-service staff to deliver a high-quality dining experience for students and visitors, balancing customer service with operational rigor.

You will oversee food preparation and service, assist in menu planning, manage staffing, and ensure compliance with sanitation, safety, and portion control standards.

Qualifications

• Prior fast food service experience preferred.
• Cash handling experience required.
• Knowledge of food safety standards and procedures.
• Experience with inventory management and ordering processes.
• Strong guest service orientation and communication skills.

Responsibilities

• Provide quality customer service with attention to detail.
• Oversee food preparation and service per company standards for sanitation, safety and portion control.
• Assist in menu planning and maintain timely, efficient meal service.
• Supervise serving staff; respond to customer complaints in person and by email.
• Train employees and coordinate work to ensure efficiency and excellence in food and service.
• Determine work procedures, prepare schedules and expedite workflow.
• Complete daily/weekly/monthly reports including inventory, cash, production, payroll and timekeeping.
• Maintain proper cash handling as per Food Accounting Manual (deposits, petty cash, change funds).
• Order food and supplies from approved sources; ensure sanitation and safety compliance.
• Develop sanitation schedules and ensure adherence by staff; supervise cleaning of kitchen and dining areas.
• Issue written and oral instructions; participate in staff orientation and training.
• Perform other duties as assigned.

Skills

Cash Handling

Food Safety

Inventory Management

Shift Management

Guest Service

Ordering

Job description

Chartwells Higher Ed is hiring a full-time Food Unit Lead at University of Memphis. This role coordinates activities of other food-service staff to deliver a high-quality dining experience for students and visitors, balancing customer service with operational rigor.

You will oversee food preparation and service, assist in menu planning, manage staffing, and ensure compliance with sanitation, safety, and portion control standards.