Campus Facilities Customer Experience Lead

University of California, Riverside; Riverside (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

University of California, Riverside is recruiting for the Client Services Specialist on the main campus. This role serves as the primary contact for campus inquiries, manages work orders, and ensures accurate funding and prioritization of service requests within Facilities Services.

Under supervision, you will support KPI reporting, train student workers, maintain SOPs, and coordinate communications to campus staff and vendors, ensuring timely responses and effective customer service.

Responsibilities

• Serve as the primary campus contact for inquiries and coordinate responses.
• Manage work orders and ensure accurate funding and prioritization of service requests.
• Support KPI reporting, train student workers, maintain SOPs, and coordinate communications with staff and vendors.

Job description

University of California, Riverside is recruiting for the Client Services Specialist on the main campus. This role serves as the primary contact for campus inquiries, manages work orders, and ensures accurate funding and prioritization of service requests within Facilities Services.

Under supervision, you will support KPI reporting, train student workers, maintain SOPs, and coordinate communications to campus staff and vendors, ensuring timely responses and effective customer service.