Campus Dining Retail Operations Manager

Duke Clinical Research Institute; Durham (NC); On-site; USD 61,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Duke University in Durham, NC seeks an experienced Retail Operations Manager to oversee Duke Dining’s on-campus retail locations. You will lead daily operations, coordinate initiatives, and partner with university stakeholders, third‑party operators, vendors, and service providers to ensure safe, high‑quality dining experiences for students, faculty, staff and visitors.

The role emphasizes food safety, regulatory compliance, and continuous improvement, with responsibilities spanning audits,

Qualifications

• Minimum of three years of multi-unit restaurant management experience.
• Knowledge of HACCP principles and food safety standards.
• Ability to learn and apply new digital tools and processes.
• Experience with operational audits, inspections and corrective-action tracking.
• Valid driver's license and ability to pass ServSafe Manager certification.

Responsibilities

• Lead daily operational activities across Duke Dining retail locations.
• Manage and advance departmental initiatives, priorities, and projects from planning through completion.
• Monitor operational performance and identify opportunities for improvement.
• Develop, maintain, and analyze operational reports, tracking tools, and performance metrics.
• Coordinate strong partnerships with third-party operators, campus partners, vendors, contractors, and service providers.
• Support food safety, sanitation, regulatory compliance, and quality assurance programs.

Skills

Multi-unit restaurant management

HACCP principles

ServSafe Manager certification

Operational audits & inspections

Vendor and service-providercoord

Food safety compliance

Analytical and reporting skills

Education

Bachelor's degree in hospitality management or related field

Job description

Duke University in Durham, NC seeks an experienced Retail Operations Manager to oversee Duke Dining’s on-campus retail locations. You will lead daily operations, coordinate initiatives, and partner with university stakeholders, third‑party operators, vendors, and service providers to ensure safe, high‑quality dining experiences for students, faculty, staff and visitors.

The role emphasizes food safety, regulatory compliance, and continuous improvement, with responsibilities spanning audits,