Campus Dining Operations Leader (VP) Driving Guest Experience

Compass Group USA; Massachusetts; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Training and Development

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Diversity and Inclusion initiatives

Job summary

Compass Group USA is seeking a Vice President of Operations for the Northeast to lead campus dining programs by influence, strengthening client relations and driving guest experience. The role requires solid business acumen, relationship-building, emotional intelligence, and the ability to adapt to rapid change.

You will oversee strategy to execution, manage resources and P&L, and mentor teams across campuses.

Qualifications

• Bachelor’s degree is preferred or equivalent professional experience.
• Campus dining experience required or equivalent professional experience.
• Must be able to analyze and interpret policies and contracts.
• Familiarity with Collective Bargaining Agreements (CBA) is preferred but not required.
• Possess a passion for service in the local community and developing a diverse supply chain.
• 10-15 years of hospitality experience, with higher education preferred.
• Experience in direct oversight of a total managed volume of $20M or higher.
• Experience in personnel management including hiring, supervision, evaluation, union relations, and succession planning.

Responsibilities

• Sets the tone fortheculture of organization on campus and regularly meets with extended team to ensure full transparency, education, safety, accountability, and alignment.
• Develops a comprehensive plan for the campus dining program in partnership with clients to ensure guest experience.
• Drives results across Guest Experience, Client Retention and Satisfaction, Financial Performance, and Regulatory Compliance.
• Leads strategic planning meetings and designs and develops the program.
• Manages resources, sales, finance, human resources, and customer service with full P&L accountability.
• Champions development of teams on campus; conducts evaluations and succession planning; understands all roles within operation.
• Builds relationships at all levels of client organizations and leads a high-performing campus team.
• Identifies client needs and makes recommendations accordingly.
• Anticipates marketplace trends and drives opportunities to enhance guest satisfaction.
• Communicates account progress and new programs to clients to drive innovation.
• Builds local vendor partnerships and MWBE spend.

Job description

Compass Group USA is seeking a Vice President of Operations for the Northeast to lead campus dining programs by influence, strengthening client relations and driving guest experience. The role requires solid business acumen, relationship-building, emotional intelligence, and the ability to adapt to rapid change.

You will oversee strategy to execution, manage resources and P&L, and mentor teams across campuses.