VP, OPERATIONS - MASSACHUSETTS

Compass Group USA; Massachusetts; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Training and Development

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Diversity and Inclusion initiatives

Job summary

Compass Group USA is seeking a Vice President of Operations for the Northeast to lead campus dining programs by influence, strengthening client relations and driving guest experience. The role requires solid business acumen, relationship-building, emotional intelligence, and the ability to adapt to rapid change.

You will oversee strategy to execution, manage resources and P&L, and mentor teams across campuses.

Qualifications

• Bachelor’s degree is preferred or equivalent professional experience.
• Campus dining experience required or equivalent professional experience.
• Must be able to analyze and interpret policies and contracts.
• Familiarity with Collective Bargaining Agreements (CBA) is preferred but not required.
• Possess a passion for service in the local community and developing a diverse supply chain.
• 10-15 years of hospitality experience, with higher education preferred.
• Experience in direct oversight of a total managed volume of $20M or higher.
• Experience in personnel management including hiring, supervision, evaluation, union relations, and succession planning.

Responsibilities

• Sets the tone fortheculture of organization on campus and regularly meets with extended team to ensure full transparency, education, safety, accountability, and alignment.
• Develops a comprehensive plan for the campus dining program in partnership with clients to ensure guest experience.
• Drives results across Guest Experience, Client Retention and Satisfaction, Financial Performance, and Regulatory Compliance.
• Leads strategic planning meetings and designs and develops the program.
• Manages resources, sales, finance, human resources, and customer service with full P&L accountability.
• Champions development of teams on campus; conducts evaluations and succession planning; understands all roles within operation.
• Builds relationships at all levels of client organizations and leads a high-performing campus team.
• Identifies client needs and makes recommendations accordingly.
• Anticipates marketplace trends and drives opportunities to enhance guest satisfaction.
• Communicates account progress and new programs to clients to drive innovation.
• Builds local vendor partnerships and MWBE spend.

Job description

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The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:http://olivia.paradox.ai/moSkg

Appl ication Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due t o the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact.

Job Summary

We are currently seeking a Vice President of Operations for the Northeast. This role will lead by influence to ensure dining innovation and community relations are outstanding. The best candidate for this role will have solid business acumen, strong relationship building skills, emotional intelligence, political savvy, union experience, and is adaptable to rapidly changing and evolving circumstances. The successful candidate will excel at relationship building and leading by influence.

Key Responsibilities

• Sets the tone fortheculture of organization on campus and regularly meets with extended team to ensure full transparency, education, safety, accountability, and alignment.
• Ensures that the student and guest experience is achieved by developing a comprehensive plan for the campus dining program in partnership with our clients.
• Ensures commitment to results for all areas of responsibilities, including but not limited to: Guest Experience, Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance,PurchasingRequirements, Culinary Programsand Standards, Human Resources Management, Sustainability, Wellness, Retail and Marketing Programs.
• Directs business to achieve high performance as measured by the company KPI’s and leads strategic planning meetings to continue to design and develop the program.
• Ensures proper management of resources, sales, finance, human resources, and customer service with full P&L accountability.
• Champions development of our teams on campus; conducts performance evaluations, along with succession planning; has full understanding of all roles within the operation.
• Successfully builds relationships at all levels of the clients’ organization while leading an effective and results achieving team within the campus.
• Identifies clients’ needs and makes recommendations accordingly.
• Recognizes and anticipates marketplace trends; participates in strategic planning meetings to determine opportunities to drive guest satisfaction.
• Communicates account progress and new programs to client driving innovation.
• Focuses on building dynamic local vendor partnerships and relationships driving local purchasing and MWBE spend.

Preferred Qualifications

• Bachelor’s degree is preferred or equivalent professional experience.
• Campus dining experience required or equivalent professional experience.
• Must be able to analyze and interpret policies and contracts.
• Familiarity with Collective Bargaining Agreements (CBA) is preferred but not required.
• Possess a passion for service in the local community and developing a diverse supply chain.
• 10-15 years of hospitality experience, with higher education preferred.
• Experience in direct oversight of a total managed volume of $20M or higher.
• Experience in personnel management including hiring, supervision, evaluation, union relations, and succession planning.

The Benefits

We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits:

• Opportunities for Training and Development
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Vision
• Life Insurance/AD
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year.

Our Commitment to Diversity and Inclusion

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

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