Campus Dining Leader: Retail Ops & Guest Experience

Compass Group USA; Indianapolis (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Butler University seeks a Senior Retail Manager to lead the campus dining retail program, driving guest satisfaction and financial performance. You will oversee daily operations, coach staff, manage inventory, and ensure adherence to budgets and standards.

The role requires strong leadership, budgeting and forecasting skills, and collaboration with university partners to implement new programs and promotions. A fast-paced campus environment welcomes creative, hands-on leaders.

Qualifications

• Associate's or bachelor's degree in hospitality, Food Service Management, Business, Culinary Arts, or a related field preferred.
• Three or more years of progressive food service management or retail dining leadership experience.
• Experience managing inventory, purchasing, ordering systems, and budgets.
• Strong financial acumen, including cost control, forecasting, and reporting.
• Proficient computer skills, including Microsoft Office Suite, email, internet applications, and food service management systems.

Responsibilities

• Direct and oversee daily retail dining operations to ensure efficient service and a positive customer experience.
• Recruit, train, schedule, coach, and develop hourly team members.
• Manage inventory, purchasing, receiving, and product ordering to maintain appropriate stock levels and minimize waste.
• Monitor and control food, labor, and operating costs while meeting financial objectives.
• Assist with budget development, forecasting, and financial reporting.
• Maintain cash controls, payroll records, and other operational documentation.
• Ensure compliance with company policies, food safety regulations, and sanitation standards.
• Utilize technology and computer systems to manage reporting, ordering, inventory, scheduling, and communication.
• Support the planning and execution of campus events and special functions.
• Collaborate with culinary and marketing teams to implement new programs, promotions, and retail initiatives.
• Build and maintain strong relationships with university partners, students, faculty, and staff.
• Analyze operational performance and identify opportunities for continuous improvement.

Skills

Leadership

Budgeting

Forecasting

Inventory management

Staff development

Customer service

Communication

Education

Hospitality degree

Business degree

Culinary arts degree

Tools

MS Office

Food service management systems

Job description

Butler University seeks a Senior Retail Manager to lead the campus dining retail program, driving guest satisfaction and financial performance. You will oversee daily operations, coach staff, manage inventory, and ensure adherence to budgets and standards.

The role requires strong leadership, budgeting and forecasting skills, and collaboration with university partners to implement new programs and promotions. A fast-paced campus environment welcomes creative, hands-on leaders.