Campus Concierge: Visitor Experience & Events Lead

Sweetwater; Fort Wayne (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Sweetwater, the number one online retailer of music instruments and pro audio gear, is seeking a friendly, enthusiastic Concierge team member to join our Fort Wayne campus. You will help visitors and employees enjoy the campus experience, guiding tours and supporting events in a large, multi-facility environment.

The role emphasizes superb hospitality, strong communication, and the ability to coordinate with multiple internal departments.

Qualifications

• Passion for superb hospitality and customer service.
• Dynamic and outgoing personality.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, growing environment.
• Hands-on, self-starter approach to projects and problem solving.
• Positive attitude and strong work ethic.
• Flexible and adaptable to ensure great experiences for customers.

Responsibilities

• Providing customers with quick and friendly service throughout all areas of the campus.
• Developing relationships with visitors, vendors, and internal departments.
• Arranging and providing campus tours for both small and large groups.
• Assisting with organization and facilitation of on campus events and ticket sales.
• Ensuring that lobbies and diner are always customer-ready.
• Completing internal deliveries including office supplies, dry-cleaning, and packages.

Skills

Hospitality

Customer Service

Communication

Team Player

Job description

Sweetwater, the number one online retailer of music instruments and pro audio gear, is seeking a friendly, enthusiastic Concierge team member to join our Fort Wayne campus. You will help visitors and employees enjoy the campus experience, guiding tours and supporting events in a large, multi-facility environment.

The role emphasizes superb hospitality, strong communication, and the ability to coordinate with multiple internal departments.