Campus CAPS Admin Coordinator & Patient Services Lead

University of Vermont; Burlington (VT); On-site; USD 36,000 - 39,000; Full time

Job summary

University of Vermont's CAPS Administrative Coordinator/Patient Services Representative oversees CHWB Counseling and Psychiatry administrative operations across two campus locations, reporting to the CAPS Office Operations Manager and Associate Directors. The role leads front desk staff, supports CAPS recruiting and onboarding, and collaborates with CHWB for site coordination and reporting.

Requires an Associate's degree with 3–4 years of administrative experience, strong organization,

Qualifications

• Associate's degree with at least three to four years of progressively responsible administrative experience.
• Ability to organize work priorities, plan, and adhere to structured regulations. Attention to detail.
• Proficiency in spreadsheets, databases, word processing, and survey applications.
• Ability to prioritize effectively, work, and make decisions independently and as part of a team.
• Ability to communicate interpersonally and sensitively to human concerns.
• Ability to adhere to confidentiality and ethical standards, maintain a high level of discretion.

Responsibilities

• Oversee the CAPS administrative operations in two locations, with supervision from the CAPS Office Operations Manager and Associate Directors of Counseling and Psychiatry Services.
• Serve as the main point of contact for CAPS administrative staff and backup for SHS Administrative Coordinator.
• Provide leadership to CAPS front desk administrative staff and participate in the CAPS Leadership Team.
• Collaborate with CHWB Business Operations to support CAPS recruiting, onboarding trainees, temps, and new staff.
• Build clinical schedules, oversee withdrawal processes, budget reconciliation, event and site coordination, and reporting.

Skills

Administrative leadership

Prioritization

Spreadsheets

Databases

Word processing

Survey applications

Communication

Confidentiality

Education

Associate's degree

Tools

None

Job description

University of Vermont's CAPS Administrative Coordinator/Patient Services Representative oversees CHWB Counseling and Psychiatry administrative operations across two campus locations, reporting to the CAPS Office Operations Manager and Associate Directors. The role leads front desk staff, supports CAPS recruiting and onboarding, and collaborates with CHWB for site coordination and reporting.

Requires an Associate's degree with 3–4 years of administrative experience, strong organization,