Campus Admissions Front Desk Specialist

Oklahoma-State-University; Stillwater (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

Oklahoma State University is seeking a proactive Administrative Support Specialist to provide front-line customer service for prospective students and families, faculty, staff, and guests at the Office of Undergraduate Admissions and Recruitment.

The role requires handling inquiries via walk-ins, email, and phone, providing accurate policy information, and coordinating tours with academic units. A high school diploma or GED is required, with potential substitution by post-secondary education.

Qualifications

• High School/GED required; degree must be conferred by start date.
• Administrative Support Specialist I: 1 year clerical/customer service experience.
• Administrative Support Specialist II: 2 years clerical/customer service experience.
• Senior Administrative Support Specialist: 3 years clerical/customer service experience.
• Experience with Microsoft Office products, including Outlook, Word, and Excel required.
• Ability to work well in a team environment and provide exceptional customer service, including heavy traffic, multi-line phones, and emails.

Responsibilities

• Demonstrate initiative to ensure customers are served quickly and accurately.
• Ensure exceptional customer service for walk-ins, email inquiries, and phone calls.
• Provide accurate information and interpret policies for admission, orientation, housing, and scholarships/financial aid.
• Stay up-to-date with OSU information and operations for Admissions and Recruitment.
• Maintain front office training resources and CRM data (Slate).
• Communicate application status effectively using Slate and related tools.
• Assist in coordinating prospective tour appointments between Admissions and academic units.
• Support research for information requests for the department.
• Maintain confidentiality of student information and support daily tour communications.

Skills

Administrative support

Customer service

Microsoft Office

Teamwork

Multi-line phone

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office Suite

Outlook

Word

Excel

Job description

Oklahoma State University is seeking a proactive Administrative Support Specialist to provide front-line customer service for prospective students and families, faculty, staff, and guests at the Office of Undergraduate Admissions and Recruitment.

The role requires handling inquiries via walk-ins, email, and phone, providing accurate policy information, and coordinating tours with academic units. A high school diploma or GED is required, with potential substitution by post-secondary education.