Campaign Operations Lead — Outreach & Deliverability

PLUM AI; Washington; Sur place; USD 55 000 - 66 000; Plein temps

Avantages offerts par ce poste

Equity in a fintech startup

Health, dental, vision coverage

401K

Paid holidays & discretionary vacation

Résumé du poste

Plum AI is seeking a hands-on Campaign Operations Manager to own end-to-end campaign execution in Instantly and SmartReach. You will load data, configure sending accounts, monitor deliverability, and troubleshoot issues to ensure campaigns launch successfully.

This temporary-to-full-time role requires immediate operational focus, with expected potential to convert based on performance. Strong data hygiene and cross‑team collaboration are essential.

Qualifications

• Hands-on experience managing outbound email campaigns.
• Direct experience with Instantly and SmartReach required.
• Strong understanding of email deliverability, domain reputation, inbox warm-up, sending limits, bounce management, and sender health.
• Experience managing multiple sending accounts and inboxes.
• Experience importing and managing large prospect/contact lists.
• Strong Excel/CSV skills, including filtering, validation, deduplication, and field mapping.
• Ability to troubleshoot campaign-platform and email-account configuration issues independently.
• Exceptional attention to detail and strong QA habits.
• Ability to manage multiple customers, campaigns, and deadlines simultaneously.
• Strong written communication skills and good judgment around outbound messaging.

Responsabilités

• Build, configure, launch, and manage campaigns in Instantly and SmartReach.
• Manage multiple campaigns, sending accounts, inboxes, and sequences.
• Upload, map, validate, and QA prospect lists before campaigns go live.
• Configure sending schedules, daily limits, inbox rotation, and routing rules.
• Monitor campaigns for deliverability and performance.
• Troubleshoot sending-account connections and platform issues.
• Coordinate with Microsoft 365 and Google Workspace sending environments.
• Ensure campaigns align with customer expectations and commitments.
• Provide reporting on campaign status and KPIs.

Connaissances

Outbound campaigns

Instantly & SmartReach

Deliverability

Data loading & mapping

Excel/CSV

QA & testing

Troubleshooting

Multitasking

Outils

Instantly

SmartReach

Microsoft 365

Google Workspace

Description du poste

Plum AI is seeking a hands-on Campaign Operations Manager to own end-to-end campaign execution in Instantly and SmartReach. You will load data, configure sending accounts, monitor deliverability, and troubleshoot issues to ensure campaigns launch successfully.

This temporary-to-full-time role requires immediate operational focus, with expected potential to convert based on performance. Strong data hygiene and cross‑team collaboration are essential.