Campaign Manager, CRM & Lifecycle

Total Renal Care; Denver (CO); On-site; USD 85,000 - 110,000; Full time

Job summary

Total Renal Care is seeking a Campaign Manager, CRM Channels, to own lifecycle campaign design from strategy through build. You will create personalized campaigns across email, SMS, and IVR for patient and professional audiences, translating goals into actionable campaign logic and specifications for the platform team.

In a hands-on, agile environment, you will partner with solutions architects and QA to ensure campaigns enter the build queue with clear data requirements, acceptance criteria,

Qualifications

• Translate business, clinical, and patient goals into campaign architecture.
• Own strategy and design of lifecycle campaigns across channels (email, SMS, IVR).
• Define test cases and acceptance criteria for campaign readiness.

Responsibilities

• Own audience strategy and data requirements for each campaign.
• Produce build-ready specifications for CRM and operations teams.
• Partner with architects during build to resolve specification questions and keep campaigns on scope.
• Support UAT by defining test cases and confirming campaign readiness.
• Manage multiple programs, flag risks early with stakeholders.

Skills

Campaign design

Lifecycle campaigns

Segmentation logic

Journey flows

Stakeholder management

Campaign architecture

Education

Bachelor’s degree in Marketing/Communications

Tools

Salesforce Data Cloud

CRM Platforms

Data extensions

Job description

Posting Date 10/28/2026

2000 16th Street, Denver, Colorado, 80202, United States of America

General Purpose of the Job

The Digital CRM & Lifecycle team is looking for a Campaign Manager to own lifecycle campaign design from channel strategy through build. This role serves both patient and business audiences across email, SMS, and IVR. It is a hands‑on strategic role: you define the campaign logic, and you carry it far enough into execution that the technical operations team can build it. As a Campaign Manager, CRM Channels, you will design personalized campaigns and engagement programs across audience types. On the patient side, programs aim to improve activation, onboarding, retention, clinical adherence, and education. On the business side, campaigns engage physicians, referral sources, and other professional stakeholders, translating clinical and operational goals into CRM logic. Across both, you will own the campaign architecture from concept through build‑ready specification, ensuring every program enters the build queue with clear audience logic, data requirements, and success criteria. This role sits at the connection point between marketing strategy and technical delivery. You will work in an agile framework alongside solutions architects, QA, and email build teams, translating business intent into campaign logic and campaign logic into build specifications the platform team can execute against without rework.

Campaign Strategy and Design

• Own strategy and design of lifecycle campaigns across email, SMS, and IVR for patient and business (physician and referral source) audiences.
• Translate business, clinical, and patient goals into campaign architecture: segmentation logic, journey flows, triggers, channel cascade, and cadence, adapting tone and approach to the audience.
• Act as key contact for business stakeholders on assigned programs; understand program demand and shape requests into executable campaign designs.
• Manage day‑to‑day stakeholder communication: set realistic expectations on timelines and scope at intake, provide regular status updates through build and launch, and ensure stakeholders are never surprised by a delay, scope change, or performance result.
• Proactively communicate tradeoffs when requests exceed capacity or timelines; bring stakeholders options, not just constraints.
• Design suppression, frequency, and consent governance into every campaign from the start, not as a post‑build check.
• Provide a strategic point of view on which campaigns should exist and how they connect across the audience journey, not just how to execute requests as received.

Campaign Setup and Execution Readiness

• Produce build‑ready campaign specifications for the CRM Technical and Operations team: audience definitions, entry and exit criteria, data extension requirements, personalization logic, content requirements, and channel‑level configuration details.
• Own the "ready for CRM" standard at the campaign level: no campaign enters the build queue without documented acceptance criteria, data needs, and dependencies.
• Partner with solutions architects during build to resolve specification questions, review configurations against intent, and keep campaigns on scope.
• Support UAT: define test cases tied to acceptance criteria, validate journey behavior, and sign off on campaign readiness before launch.
• Manage campaign timelines, priorities, and stakeholder expectations across concurrent programs; flag capacity and dependency risks early.

Content and Creative Management

• Author technical BRDs that translate campaign strategy into documented requirements the build team can execute against: functional behaviour, data logic, dynamic content rules, and compliance requirements.
• Write creative briefs for design and copywriting partners covering audience, objective, message hierarchy, channel constraints, and required compliance language.
• Manage the content development workflow across creative partners: review cycles, feedback consolidation, approvals, and versioning, so creative lands on time and within the agreed strategy.
• Perform light copywriting where appropriate: subject lines, preview text, SMS copy, and minor content revisions that keep campaigns moving without a full creative cycle.
• Apply AI tools in the creative and design workflow, such as drafting copy variants, accelerating brief development, and concepting, with human review for brand, accuracy, and compliance.

Data and Audience Management

• Own audience strategy in Salesforce Data Cloud: define segments, evaluate data availability, and specify identity and attribute requirements for each campaign.
• Understand the data behind every campaign: source systems, data freshness, consent status, and known gaps; scope data requests early so late data needs do not stall builds.
• Apply working knowledge of data extensions, subscriber data models, and segmentation logic to write specifications architects can implement directly.
• Ensure consent, suppression, and preference