Campaign Finance Applications Analyst

Adult Correction; North Carolina; In loco; USD 71.000 - 90.000; Tempo pieno

Descrizione del lavoro

North Carolina State Board of Elections is seeking an experienced professional to serve as the principal functional and technical resource for the modernized Campaign Finance Reporting System.

You will develop expertise in the COTS product, configure NC-specific settings, and provide advanced support to county administrators and agency staff while assisting with changes, testing, releases, and vendor coordination.

Competenze

• Extensive knowledge of configurable COTS or SaaS enterprise apps, admin functions, workflows, and data validation.
• Ability to troubleshoot complex application problems, reproduce defects, identify root causes and workarounds.
• Experience documenting requirements, creating user stories, and communicating priorities to staff, IT, and vendors.
• Ability to design and execute test cases, evaluate releases, and maintain documentation.
• Explain technical issues clearly to county admins and staff, and coordinate with IT and external vendors.

Mansioni

• Provide advanced application support and county assistance; act as escalation resource for county admins and staff; investigate errors, access and permission issues, filing workflow problems, and unexpected behavior.
• Support configuration and administration; maintain knowledge of standard COTS functionality and NC-specific rules, workflows, validation controls, and reporting settings; document changes and coordinate access controls with IT and vendor.

Conoscenze

COTS/SaaS configurations

Troubleshoot complex apps

Requirements gathering

Test case development

Vendor coordination

Descrizione del lavoro

About Us

The N.C. State Board of Elections is the statewide agency that supervises elections administration, enforces campaign finance requirements, and conducts associated investigations. The State Board ensures uniform implementation of state and federal election laws and appoints local officials serving on county boards of elections. The board is composed of 5 individuals appointed by the State Auditor from list of nominees submitted by the chairs of the two political parties having the highest number of registered affiliates. Agency staff are civil servants subject to the State Personnel Act.

Description of Work

Primary Purpose of Organizational Unit

The Campaign Finance Division of the North Carolina State Board of Elections administers the State's campaign finance disclosure and compliance program. The division supports committee registration, campaign finance reporting, records and public access, education and training, and compliance and audit functions. It provides statewide direction and technical guidance to the 100 county boards of elections.

With implementation of the modernized Campaign Finance Reporting System, county election offices will have increased responsibilities for user administration and assistance to filers. The division must maintain effective support for county administrators and agency staff while ensuring that statewide workflows, configured application functions, and reporting requirements are applied consistently.

Primary Purpose of Position

Serve as the agency's principal functional and technical application support resource for the modernized Campaign Finance Reporting System. Develop expert knowledge of the commercial off-the-shelf (COTS) product, the vendor's standard features, and North Carolina-specific configurations, and provide advanced support to county administrators and State Board personnel. Analyze application issues and business needs; assist with approved configuration changes, software enhancements, testing, releases, documentation, and vendor coordination. This is an ongoing operational position spanning implementation, deployment, and steady-state support.

Knowledge Skills and Abilities/Management Preferences

• Considerable knowledge of configurable COTS or SaaS enterprise applications, including administrator functions, workflows, role-based permissions, data validation, vendor functionality, and agency-specific configurations.


• Ability to troubleshoot complex application problems, reproduce defects, identify root causes and workarounds, and distinguish software defects from configuration, process, or training issues.


• Skill in analyzing business processes, gathering and documenting requirements, preparing user stories and acceptance criteria, and communicating enhancement priorities to program staff, IT, and vendors.


• Ability to develop and execute test cases, evaluate releases and fixes, investigate reporting or data discrepancies, and maintain accurate issue, configuration, and technical documentation.


• Ability to explain complex technical issues clearly to county administrators and agency staff, provide responsive service, and collaborate with Campaign Finance, IT, Learning Management, and external vendors.

***Recruitment Range $ 70,528 - $90,000***

Note: This is a time-limited position funded through a special appropriation. The position may last up to three years, depending on funding availability.

Description of Work

• Provide advanced application support and county assistance. Serve as the technical escalation resource for county system administrators and designated agency staff; investigate application errors, access and permission issues, filing workflow problems, and unexpected system behavior. Reproduce issues, determine whether they relate to user actions, local configuration, application defects, or training needs; document solutions and workarounds; maintain and monitor support tickets; and coordinate timely escalation and resolution with the vendor or agency IT. Help counties use their authorized administrative features while maintaining their responsibility for routine filer assistance.


• Support application configuration and administration. Build and maintain thorough knowledge of standard COTS functionality and North Carolina-specific business rules, workflows, validation controls, role-based permissions, notices, forms, and reporting settings. Maintain a configuration inventory and document approved changes. Assist with configuring and validating authorized application settings; assess downstream impacts on counties, filers, compliance operations, reporting, and data integrity; and coordinate access controls, security-sensitive changes, integrations, and vendor-restricted functions with agency IT and the vendor under established change-control procedures.

Per