Campaign Compliance & Customer Support Specialist

Abacus Corporation; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Abacus Corporation is seeking a staff member to provide information and assistance to individuals contacting the agency about the Campaign Finance Act and related rules. The role involves responding to inquiries from the public, candidates, officials, lobbyists, and committees, and serving as a primary resource for filing disclosures.

Under supervision, you will handle education, records management, and compliance support, including the processing of disclosure reports and training outreach.

Responsibilities

• Assist external and internal stakeholders with inquiries about the Campaign Finance Act, rules, and regulations.
• Educate customers on agency policies and procedures; provide guidance and information.
• Audit records and processes for accuracy and compliance with guidelines and laws.
• Research and interpret governing policies, procedures, and statutes.
• Interact professionally with state and local government officials and the public.
• Support teamwork and contribute to a high-performance work environment.
• Maintain confidentiality of agency records and sensitive information.
• Perform quality assurance reviews of documents and electronic records.
• Respond to inquiries by phone, email, and other channels; resolve issues.
• Review website content for accuracy and functionality.
• Assist with training workshops, presentations, and educational outreach.
• Serve as a resource for assigned program areas and cross-training.
• Maintain consistency in work processes within assigned areas.
• Perform additional duties as needed by management.

Skills

Customer service

Research

Job description

Abacus Corporation is seeking a staff member to provide information and assistance to individuals contacting the agency about the Campaign Finance Act and related rules. The role involves responding to inquiries from the public, candidates, officials, lobbyists, and committees, and serving as a primary resource for filing disclosures.

Under supervision, you will handle education, records management, and compliance support, including the processing of disclosure reports and training outreach.