Camp Guest Experience & Booking Manager

The-Salvation-Arm; Scotts Valley (CA); On-site; USD 42,000 - 48,000; Full time

Job summary

The Salvation Army is seeking a Guest Services Manager for Camp Redwood Glen in Scotts Valley, CA. This on-site, full-time role oversees marketing, bookings, coordination, and guest retention from first contact through departure and follow-up.

You will serve as the primary contact for guest groups, coordinating with camp departments to ensure a welcoming, organized, and consistent experience. Strong communication, leadership, and confidentiality are essential.

Qualifications

• Bachelor’s degree preferred (related field).
• 3 years experience in camp administration/leadership.
• Valid driver’s license required.
• Knowledge of ACA standards preferred.

Responsibilities

• Respond to guest inquiries and manage bookings and records in CampBrain or other software.
• Prepare Facilities Use Agreements, billing documents, and guest group paperwork; submit FUAs through TSAMM.
• Maintain the guest group calendar and communicate group needs to camp departments.
• Coordinate guest group logistics, including attendance, meals, programming, facilities, staffing, and services.
• Meet with group leaders and address guest needs and concerns.
• Coordinate facility readiness and group transitions with camp departments.
• Create and post staff schedules and support staff training, evaluation, and retention.
• Supervise Guest Service Team Members and provide direction as needed.
• Support marketing efforts to attract new groups and retain existing business.
• Collect and review guest feedback and share recommendations with camp leadership.
• Assist with updating guest service documents, procedures, and rental materials
• Recommend Guest Services budget and equipment needs
• Coordinate summer registration check-in and check-out and resolve paperwork issues
• Other related duties as required

Skills

Strong communication

Compassionate teamwork

Detail-oriented

Confidentiality

Education

Bachelor’s degree in related field

Driver’s license

Motor Vehicle Check

3 years experience in camp administration/leadership

Tools

Microsoft Office

CampBrain/TSAMM knowledge

Job description

The Salvation Army is seeking a Guest Services Manager for Camp Redwood Glen in Scotts Valley, CA. This on-site, full-time role oversees marketing, bookings, coordination, and guest retention from first contact through departure and follow-up.

You will serve as the primary contact for guest groups, coordinating with camp departments to ensure a welcoming, organized, and consistent experience. Strong communication, leadership, and confidentiality are essential.