Guest Services Manager

The Salvation Army USA Western Territory; Scotts Valley (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Salvation Army USA Western Territory seeks a Guest Services Manager for Camp Redwood Glen to oversee marketing, booking, coordination, and retention of guest groups. You will serve as the primary contact from inquiry through departure, ensuring a welcoming, well-organized, and consistent experience.

Responsibilities include managing inquiries and bookings, preparing FUAs, coordinating calendars and menus, supervising staff, supporting marketing efforts, and reviewing guest feedback to guide

Qualifications

• Experience in camp administration, leadership or related (3 years required).
• Valid driver’s license required.
• Bachelor’s degree preferred.
• Knowledge and experience of ACA standards preferred.

Responsibilities

• Respond to guest inquiries and manage bookings and records in CampBrain or other software.
• Prepare Facilities Use Agreements, billing documents, and guest group paperwork; submit FUAs through TSAMM.
• Maintain the guest group calendar and communicate group needs to camp departments.
• Coordinate guest group logistics, including attendance, meals, programming, facilities, staffing, and services.
• Meet with group leaders and address guest needs and concerns.
• Coordinate facility readiness and group transitions with camp departments.
• Create and post staff schedules and support staff training, evaluation, and retention.
• Supervise Guest Service Team Members and provide direction as needed.
• Support marketing efforts to attract new groups and retain existing business.
• Collect and review guest feedback and share recommendations with camp leadership.
• Assist with updating guest service documents, procedures, and rental materials.
• Recommend Guest Services budget and equipment needs.
• Coordinate summer registration check-in and check-out and resolve paperwork issues.

Skills

Communication skills

Multi-tasking

Confidentiality

Microsoft Office

Customer service

Team supervision

Education

Bachelor's degree (preferred)

Driver's license

Background check

Motor Vehicle Check

ACA standards knowledge (preferred)

Tools

CampBrain software

Job description

OVERVIEW:

The Guest Services Manager is responsible for the marketing, booking, coordination, and retention of guest groups at Camp Redwood Glen. The position serves as the primary point of contact for guest groups and coordinates with camp departments to ensure that groups receive welcoming, well-organized, and consistent experience from booking through departure and follow-up.

DUTIES AND RESPONSIBILITIES:

• Respond to guest inquiries and manage bookings and records in CampBrain or other software


• Prepare Facilities Use Agreements, billing documents, and guest group paperwork; submit FUAs through TSAMM


• Maintain the guest group calendar and communicate group needs to camp departments


• Coordinate guest group logistics, including attendance, meals, programming, facilities, staffing, and services


• Meet with group leaders and address guest needs and concerns


• Coordinate facility readiness and group transitions with camp departments


• Create and post staff schedules and support staff training, evaluation, and retention


• Supervise Guest Service Team Members and provide direction as needed


• Support marketing efforts to attract new groups and retain existing business


• Collect and review guest feedback and share recommendations with camp leadership


• Assist with updating guest service documents, procedures, and rental materials


• Recommend Guest Services budget and equipment needs


• Coordinate summer registration check-in and check-out and resolve paperwork issues


• Other related duties as required

EDUCATION AND EXPERIENCE:

• Experience in camp administration, leadership or related (3 years required)


• Valid driver's license (required)


• Bachelor's degree in related field (preferred)


• Knowledge and experience of ACA standards (preferred)

SKILLS AND ABILITIES:

• Strong oral and written communication skills


• Ability to to work effectively and compassionately with others


• Self-motivated, dependable, detail-oriented and ability to multi-task


• Ability to maintain confidentiality


• Proficieny with Microsoft programs and computer software


• Knowledge of Salvation Army practices and organization

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

AT-WILL:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

QUALIFICATIONS

EDUCATION

Bachelors (preferred)

EXPERIENCE

• Knowledge and experience of ACA standards (preferred)


• 3 years: *Experience in camp administration, leadership or related (required)

LICENSES & CERTIFICATIONS

• Motor Vehicle Check (required)


• Driver's License (required)


• Background Check (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.