Guest Services Manager

The Salvation Army Southern California; Scotts Valley (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

The Salvation Army Southern California is seeking a Guest Services Manager for Camp Redwood Glen to lead guest group marketing, booking, coordination and retention from inquiry through departure.

You will serve as primary contact for guest groups, coordinate with camp departments, manage calendars, meals, programming and staffing to deliver a welcoming, well-organized experience.

Qualifications

• Experience in camp administration, leadership or related field.
• Valid driver’s license is required.
• Bachelor’s degree in a related field preferred.
• Knowledge or experience with ACA standards preferred.

Responsibilities

• Respond to guest inquiries and manage bookings and records in CampBrain or other software.
• Prepare Facilities Use Agreements, billing documents, and guest group paperwork; submit FUAs through TSAMM.
• Maintain the guest group calendar and communicate group needs to camp departments.
• Coordinate guest group logistics, including attendance, meals, programming, facilities, staffing, and services.
• Meet with group leaders and address guest needs and concerns.
• Coordinate facility readiness and group transitions with camp departments.
• Create and post staff schedules and support staff training, evaluation, and retention.
• Supervise Guest Service Team Members and provide direction as needed.
• Support marketing efforts to attract new groups and retain existing business.
• Collect and review guest feedback and share recommendations with camp leadership.
• Assist with updating guest service documents, procedures, and rental materials.
• Recommend Guest Services budget and equipment needs.
• Coordinate summer registration check-in and check-out and resolve paperwork issues.
• Other related duties as required.

Skills

Communication

Empathy

Multitasking

Confidentiality

MS Office

SA Knowledge

Education

Camp admin exp

Driver's license

Bachelor's degree

ACA standards

Tools

CampBrain

FUAs TSAMM

Job description

Overview

The Guest Services Manager is responsible for the marketing, booking, coordination, and retention of guest groups at Camp Redwood Glen. The position serves as the primary point of contact for guest groups and coordinates with camp departments to ensure that groups receive welcoming, well-organized, and consistent experience from booking through departure and follow-up.

Duties And Responsibilities

• Respond to guest inquiries and manage bookings and records in CampBrain or other software
• Prepare Facilities Use Agreements, billing documents, and guest group paperwork; submit FUAs through TSAMM
• Maintain the guest group calendar and communicate group needs to camp departments
• Coordinate guest group logistics, including attendance, meals, programming, facilities, staffing, and services
• Meet with group leaders and address guest needs and concerns
• Coordinate facility readiness and group transitions with camp departments
• Create and post staff schedules and support staff training, evaluation, and retention
• Supervise Guest Service Team Members and provide direction as needed
• Support marketing efforts to attract new groups and retain existing business
• Collect and review guest feedback and share recommendations with camp leadership
• Assist with updating guest service documents, procedures, and rental materials
• Recommend Guest Services budget and equipment needs
• Coordinate summer registration check-in and check-out and resolve paperwork issues
• Other related duties as required

Education And Experience

• Experience in camp administration, leadership or related (3 years required)
• Valid driver’s license (required)
• Bachelor’s degree in related field (preferred)
• Knowledge and experience of ACA standards (preferred)

Skills And Abilities

• Strong oral and written communication skills
• Ability to work effectively and compassionately with others
• Self-motivated, dependable, detail-oriented and ability to multi-task
• Ability to maintain confidentiality
• Proficieny with Microsoft programs and computer software
• Knowledge of Salvation Army practices and organization

Equipment Used

• Modern Office Equipment and Relevant Software

Physical Requirements

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment Of Religious Purposes Of The Salvation Army

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.