Calm 911 Dispatcher: Crisis Coordination & Dispatch

911 Emergency Communications; Wells (ME); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Moody, ME is seeking qualified emergency dispatchers to join a fast-paced public safety team. You will handle emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures.

This role requires calm, precise communication and multi-system coordination. Applicants typically hold a high school diploma or GED and may have prior dispatcher experience.

Qualifications

• High school diploma or GED is commonly required.
• Typing speed and accuracy are important.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High School Diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Moody, ME is seeking qualified emergency dispatchers to join a fast-paced public safety team. You will handle emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures.

This role requires calm, precise communication and multi-system coordination. Applicants typically hold a high school diploma or GED and may have prior dispatcher experience.