Calltaker/Dispatcher

Emergent Health Partners; Ann Arbor (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Emergent Health Partners in Ann Arbor, Michigan, seeks a dedicated dispatcher to manage incoming emergency (911) and non-emergency calls. The dispatcher will prioritize calls, provide urgent instructions, and ensure accurate communication throughout emergency situations.

Ideal candidates will possess strong multitasking abilities and proficiency in using dispatch software. This role requires effective communication and knowledge of operating various dispatch equipment. Equal Opportunity Employer.

Qualifications

• Ability to effectively communicate in emergency situations.
• Proficient with Computer Aided Dispatch programs.
• Strong multitasking skills and attention to detail.

Responsibilities

• Handle emergency and non-emergency calls efficiently.
• Instruct callers on urgent procedures until help arrives.
• Maintain knowledge of dispatch equipment and protocols.

Job description

• Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication
• Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location
• Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols
• Refers citizens' non-emergency calls to the appropriate agencies
• Relays information and contacts appropriate agencies or personnel to resolve routine problems
• Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls
• Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire
• Utilize Computer Aided Dispatch program to verify callers location
• Operates dispatch monitoring and activity consoles and equipment
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Answering and processing of after-hours contracted services
• Utilization of online programs for requests for transportation
• Sitting for prolonged periods of time
• Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.