Call Center Representative

Mindful Behavioral Healthcare; Kissimmee (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Job summary

Mindful Behavioral Healthcare in Kissimmee, FL seeks a dedicated Call Center Representative to handle inbound and outbound calls, provide excellent patient service, and assist with inquiries and issue resolution.

The role includes scheduling patient appointments, checking voicemails, and ensuring referrals are entered into the electronic medical records system. Spanish language skills are a plus; in-person work requires a background check and fingerprinting.

Qualifications

• Strong communication and customer service skills.
• Spanish language skills are a plus.
• Familiarity with medical terminology is advantageous.

Responsibilities

• Answers daily telephone calls professionally and provides information to patients and clients.
• Schedules patient appointments and redirects callers to appropriate staff.
• Checks voicemail and responds or redirects messages as needed.
• Monitors desk phones for messages and ensures patient requests are handled.
• Ensures referrals are scanned into EMR promptly and documents call information.
• Performs other duties as assigned by supervisor.
• Reports to the Clinical Operations Manager.

Skills

Communication skills

Spanish language

Data entry

Medical terminology

Phone etiquette

Tools

Electronic Medical Records (EMR)

Job description

Call Center Representative

Job Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, and assist with inquiries and issue resolution.

• Responsibilities
  • Answers daily telephone calls professionally. Provide general information to patients and clients about the practice, its services, and clinical staff.
  • Schedule patient appointments, cancel and reschedule appointments, redirect callers to the appropriate department staff.
  • Check voicemail messages submitted by the answering service company system and respond or redirect callers accordingly.
  • Check the phone lines in the receptionist desk and the scheduling coordinator's desk for any messages that have been received and that they are appropriately taking care of patient requests.
  • Ensure that all referrals are scanned into the electronic medical records promptly, after assigned actions are completed. Document all call information according to standard operating procedures.
  • Performs other related duties as assigned by immediate supervisor or his/her designee.
  • Reports to the clinical Operations Manager.
• Requirements
  • Strong communication skills; Spanish languages are a plus
  • Excellent customer service skills with the ability to handle difficult customers with professionalism
  • Proficiency in using computerized systems for data entry and information retrieval
  • Familiarity with medical terminology or experience in a medical office is advantageous
  • Ability to navigate phone systems efficiently and follow phone etiquette guidelines

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

This position requires the individual to undergo and pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration) before their first day of employment. This process includes fingerprinting.

If you do not possess an active/eligible L2 background check, we are unable to offer the job. Please note that the individual may be charged $89.15 to complete the fingerprinting process through DTIS (Digital Trusted Identity Services).