Call Centre Agent

La Senza; North Carolina; Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid on-the-job training

Growth opportunities

Paid time off

Résumé du poste

La Senza is seeking a Customer Service Representative to support customers through phone calls, email, and chat inquiries, delivering an attentive and caring experience. Training will be provided on procedures and service protocols to ensure consistent, high-quality interactions.

The role emphasizes listening to customer needs, resolving issues efficiently, and maintaining confidentiality across systems, with potential for seasonal start and permanent opportunities. Overtime may be required.

Qualifications

• Previous call center experience required.
• Strong verbal and written communication and active listening skills.
• Ability to communicate with a diverse range of customers and handle sensitive situations professionally.
• Strong problem-solving, analytical, organizational, and prioritization skills.
• Able to work independently with minimal supervision.
• Team-oriented, self-motivated, and dependable with consistent attendance.
• Fluent English reading and writing skills with professional email etiquette.
• Working knowledge of Word, Excel, email, and web-based applications.

Responsabilités

• Listen to customers, understand needs, and resolve issues while delivering a positive experience.
• Respond to inquiries by phone, email, and chat.
• Use company systems to complete tasks accurately and efficiently.
• Maintain confidentiality of company and customer information.
• Escalate feedback or concerns to management when appropriate.
• Support other departmental duties as needed.

Connaissances

Call center experience

Verbal communication

Written communication

Active listening

Problem solving

Independent work

Team oriented

Punctuality

English fluency

MS Word and Excel

Email etiquette

Web-based applications

Outils

Microsoft Word

Excel

Email

Web apps

Description du poste

La Senza is seeking a Customer Service Representative to support customers through incoming phone calls, email, and chat inquiries. This role takes a responsive, caring approach to resolving customer concerns, building rapport, and providing an excellent customer experience, ideally within a single interaction. Paid training will be provided on company procedures and service protocols.

KEY RESPONSIBILITIES

• Listen to customers, understand their needs, and resolve issues while creating a positive and memorable experience.
• Respond to incoming customer inquiries by phone, email, and chat.
• Use company systems and technology to complete customer service tasks accurately and efficiently.
• Maintain confidentiality of company and customer information.
• Escalate customer feedback or concerns to management when appropriate.
• Support other departmental duties as needed.

QUALIFICATIONS

• Previous call center experience required.
• Strong verbal and written communication and active listening skills.
• Ability to communicate effectively with a diverse range of customers and handle sensitive situations professionally.
• Strong problem-solving, analytical, organizational, and prioritization skills.
• Ability to maintain a steady work pace and work independently with minimal supervision.
• Team-oriented, self-motivated, and dependable, with consistent attendance and punctuality.
• Fluent English reading and writing skills, including accurate spelling and professional email etiquette.
• Working knowledge of Microsoft Word, Excel, email, and web-based applications.
• Willingness to support other functions within the department as needed.

SCHEDULE & EMPLOYMENT DETAILS

• Typical schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m.
• Overtime and weekend work may be required based on business needs.
• Position may begin as seasonal, with the possibility of becoming permanent.
• Hourly compensation: To be confirmed.

WHAT WE OFFER

• Paid on-the-job training.
• Opportunities for growth and advancement.
• Paid time off and sick time, where applicable under company policy and law.

This job description outlines the general nature of the role and may be updated based on business needs.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in La Senza’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.