Call Center & Vendor Ops Specialist

Broadridge; United States; Vor Ort; USD 34.000 - 41.000; Vollzeit

Benefits dieser Stelle

Bonus Eligible

Zusammenfassung

Broadridge is seeking a Call Center Associate to support day-to-day call center operations, vendor management reporting, and client services. You will work closely with the Call Center Manager, Management, Client Services, Operations, and third-party vendors to resolve inquiries and track action items.

The ideal candidate will have 2+ years in client-facing service roles, excellent communication, and strong analytical abilities.

Qualifikationen

• Minimum of 2 years of client-facing customer service or call center experience.
• Transfer Agent industry experience preferred.
• Experience supporting vendor relationships, operational reporting, or performance tracking preferred.
• Strong interpersonal, oral, and written communication skills.
• Ability to prioritize competing requests, meet deadlines, and follow through on action items.
• Proficiency in Microsoft Outlook and Excel; experience creating reports and presentations in Excel and PowerPoint preferred.
• Ability to work independently while collaborating effectively with managers, peers, vendors, and internal partners.

Aufgaben

• Call Center Operations: support the Call Center Manager in daily oversight of operations and service delivery.
• Monitor activity, service levels, KPIs, trends; escalate issues and risks promptly.
• Assist with resolutions of inquiries from shareholders, clients, and call center matters.
• Research, document, track, and follow through on inquiries, service requests, and corrective actions.
• Support handling of escalated call center matters and ensure timely, accurate responses.
• Maintain working knowledge of Transfer Agency policies, procedures, systems, products, and regulatory requirements.
• Assist with reconciliations, research, analysis, and other operational-control activities.

Kenntnisse

Customer service

Communication skills

Analytical skills

Research & troubleshooting

Time management

Ausbildung

Transfer Agent experience preferred

Tools

Microsoft Outlook

Excel

PowerPoint

Jobbeschreibung

Broadridge is seeking a Call Center Associate to support day-to-day call center operations, vendor management reporting, and client services. You will work closely with the Call Center Manager, Management, Client Services, Operations, and third-party vendors to resolve inquiries and track action items.

The ideal candidate will have 2+ years in client-facing service roles, excellent communication, and strong analytical abilities.