Call Center Training Architect (Remote & In-Person)

Hire Evolution Consulting; East Hartford (CT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hire Evolution Consulting in the United States seeks a Trainer to develop, coordinate, and deliver both remote and in-person training programs. You will serve as a subject matter expert across operational processes and QA initiatives within a call center setting.

responsible for creating training materials, evaluating effectiveness, and coordinating updates with management and partners. The role demands collaboration, adaptability, and strong communication skills.

Qualifications

• Bachelor's degree required.
• Experience delivering training in both remote and in-person environments.
• Demonstrated experience designing, developing, and delivering training programs, including needs assessments and evaluations.
• Proven ability to develop and implement training plans for ongoing operations.
• Strong presentation and facilitation skills with clear communication.
• Experience using LMS and online training platforms.
• Excellent written and verbal communication with strong interpersonal abilities.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to work collaboratively within a team.
• Flexibility and adaptability in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• Experience in healthcare, government, or regulated services is an asset.
• Ability to pass background check and drug screen.

Responsibilities

• Develop, coordinate, and deliver remote and in-person training programs.
• Document, implement, and maintain comprehensive training and QA initiatives.
• Support continuous improvement by developing training strategies for performance.
• Deliver engaging training through remote and in-person platforms.
• Maintain training materials and operational documentation.
• Coordinate training for all affected employees and update manuals.
• Identify training needs with managers and deliver refresher training.
• Monitor and report trainee performance, progress, evaluations, and outcomes.
• Develop remedial training and post-training evaluations.
• Ensure training content aligns with learning and quality standards.

Skills

Training design

LMS experience

Presentation skills

Analytical thinking

Team collaboration

Microsoft Office

Education

Bachelor's degree

Tools

LMS

Job description

Hire Evolution Consulting in the United States seeks a Trainer to develop, coordinate, and deliver both remote and in-person training programs. You will serve as a subject matter expert across operational processes and QA initiatives within a call center setting.

responsible for creating training materials, evaluating effectiveness, and coordinating updates with management and partners. The role demands collaboration, adaptability, and strong communication skills.