Call Center Trainer & Quality Coach (Seattle)

MV Transportation; Kent (WA); On-site; USD 26,174 - 44,083; Full time

Benefits offered by this job

PPO Medical

Medical HSA

Prescription Coverage

Dental

Vision

Telemedicine

FSA

Life Insurance

AD&D

Group Insurance

Long-Term Disability

Short-Term Disability

EAP

Critical Illness

Hospital Indemnity

Referral Bonuses

401k

Pension

Job summary

MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager to oversee contract compliance and ensure quality customer service through effective use of staff resources.

Requirements include 2 years of supervisory experience, proficiency with Trapeze and Microsoft Office, strong organizational and leadership abilities, and the flexibility to work a varied schedule; starting pay is $32–$32.47/hour.

Qualifications

• Two (2) years supervisory experience.
• Experience with Trapeze a must.
• Highly organized with the ability to handle multiple projects simultaneously.
• Excellent customer service skills.
• Must work effectively with fellow employees and have strong leadership characteristics.
• Must have the ability to recruit and develop staff to deliver reliable service product.
• Proficient in Microsoft Office software.
• Ability to work a varied schedule.
• Demonstrated ability to supervise with a "Safety First" attitude.

Responsibilities

• Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service.
• Assist with customer complaints or inquiries from client or senior management.
• Assist in identifying training needs.
• Monitor random calls to improve quality.
• Minimize errors and track performance.

Skills

Leadership

Customer service

Multitasking

Recruitment

Staff development

Communication

Tools

Trapeze

Microsoft Office

Job description

MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager to oversee contract compliance and ensure quality customer service through effective use of staff resources.

Requirements include 2 years of supervisory experience, proficiency with Trapeze and Microsoft Office, strong organizational and leadership abilities, and the flexibility to work a varied schedule; starting pay is $32–$32.47/hour.